невідбувшийся відпочинок there was no rest

Spoiled vacation! ! ! ! ! I booked a triple room in the villa "Constellation" for myself and my two children in advance (1.5 months) paid the deposit, which was calculated by Ms. Yana, as I understand it, the owner of this institution -750 UAH. (Amount per day). And I had no idea that I was disappointed ...When I called her 5 days before departure (I had to call from 21 to 31 July), to remind about our arrival, I was shocked by the answer: that I booked a double room for two adults and speech it was not about children at all ... ! The answer to all my arguments is one - that I invent everything! ...It is very sad, because when planning a vacation with children, I did it responsibly and informed Ms. Jan about all the nuances in advance! I am not a conflicted person at all, but I consider it necessary to share my sad experience. Now I think it's good that it all happened at home, not in Skhidnytsia with two children in his arms ...
The deposit was returned to me, but the cost of train tickets was refused: "It's not their fault, thank you for that too" ...
This is not the first time I have rested in Skhidnytsia, I am very enchanted by the beauty of nature, clean mountain air and active rest! But this time I was unlucky, boring! ! ! ! !