Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
4.0
Cleanliness:
6.0
Food:
5.0
Amenities:
4.0
The complex itself is expanding, and the service, alas, is deteriorating. Instead of a booked two-room suite with a bed and a sofa, upon our arrival a week later, they tried to “sell” us a room from the room and the corridor (Well, this is also a room !! ! Three meters long and 1.5 meters wide !!! ). And on the corner of the building near the construction site itself. And this is for a family with two children (children 9 years old and 10 months old). At the reception, the girl flatly refused to provide the number promised to us (no rumors). After a request to call the administrator, they, together with her, after 40 minutes, found us the promised room with two rooms, a bed and a sofa. The room for two adults and two children had 2 large towels and one for feet. After four days, we changed the bedding, towels and have already given them a full set. Although the maids cleaned the room every day and saw that we obviously didn’t get towels!!!
Separate story with the pool. On Saturday it was cleaned, it was impossible to swim. On Sunday and Monday it was already allowed, but the water was green, the children swam. On Tuesday and Wednesday, the water was lowered and collected (throughout the day), the water was 14-16 degrees. On Thursday, the pool was already full, the water was cold, it was not heated. Children throughout the complex went around and urged adults that they wanted to swim, but no one let them in.
Restaurant cuisine turns into dining room food. With a complex diet, for 6 days there was a veal cutlet once, a stewed fish once and a fish cutlet once, the rest of the menu was based on chicken (chicken cutlet, chicken fillet gravy, stewed chicken liver, legs... ). And for breakfast, instead of delicious toasts - fornetti with chocolate and cream (neither I nor my child wanted to eat it)!! ! Vegetable stew is a horror made from potatoes, finely chopped and half-cooked cabbage, carrots and peppers!! ! Cheesecakes have more flour than cottage cheese. Why is that!? ! A year ago it was much better. I am very disappointed!
Separate story with the pool. On Saturday it was cleaned, it was impossible to swim. On Sunday and Monday it was already allowed, but the water was green, the children swam. On Tuesday and Wednesday, the water was lowered and collected (throughout the day), the water was 14-16 degrees. On Thursday, the pool was already full, the water was cold, it was not heated. Children throughout the complex went around and urged adults that they wanted to swim, but no one let them in.
Restaurant cuisine turns into dining room food. With a complex diet, for 6 days there was a veal cutlet once, a stewed fish once and a fish cutlet once, the rest of the menu was based on chicken (chicken cutlet, chicken fillet gravy, stewed chicken liver, legs... ). And for breakfast, instead of delicious toasts - fornetti with chocolate and cream (neither I nor my child wanted to eat it)!! ! Vegetable stew is a horror made from potatoes, finely chopped and half-cooked cabbage, carrots and peppers!! ! Cheesecakes have more flour than cottage cheese. Why is that!? ! A year ago it was much better. I am very disappointed!
Translated automatically from Russian. View original
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