Originally from the USSR

Written: 10 may 2011
Travel time: 22 april — 10 may 2011
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 6.0
Cleanliness: 7.0
Food: 4.0
Amenities: 6.0
"Sosnovy Bor" was chosen as a sanatorium with procedures, examinations, testing and rest from noisy city life. The overall impression is mixed, there is no unequivocal comment.
Living conditions and service: tolerably. The staff is not particularly tense, the bathroom was leaking huge puddles on the floor, for 2 weeks no one "moved". There are no kettles, cups, spoons and forks. They give out a glass and a plate, you need to take toilet paper with you. Spoons in the dining room with holes and numbers in the form of numbers, funny and sad, dishes - inconsistency, what is left from better times.
The pool is open which is nice. Dimensions 18m by 7m, swimming is normal, shallow. There are no hair dryers, dostochek, dryers. The shower is located in the locker room, then the passage through the gym (still empty), through the corridor, which, when wet, is uncomfortable for vacationers and illogical for pool standards.

The treatment rooms are old, much is being restored. There are no screens on "mud" and electroprocedures, people lie next to each other in negligee, which is uncomfortable.
Bathrooms are old, sterility lovers can be scared away.
Nutrition: perhaps this is related to the diet, but rather distant. Pastries are disgusting, gray, tasteless. Good bread, butter, cottage cheese. The food is tasteless and looks unaesthetic. Lovers of honey, mustard, spices and napkins need to ask the staff to bring what they want. By the arrival of the inspectors, the tablecloths on the tables were changed, which smacks of Soviet deputies.
Nature: a beautiful place, chic air, a good area that needs to be improved and cleaned. He sleeps there like in childhood, the birds constantly sing, there is a river in the village, there are rates for fishing enthusiasts in the neighboring village, for mushroom pickers - "paradise" in the fall on the way to Gadyach, the beauty is indescribable.
The work of the administration: at registration, the "triple cycle" begins. First, the client goes to the administrator, everything is entered into the computer, the data is there, but... then to the lady who starts the cards, the next - the doctor and the appointment of procedures, return to the administrator and....it would seem that everything, but no. You go to each of the procedural departments, where the time of the procedures is manually scheduled (which then does not meet the requirements often and changes) and then it turns out that most of the procedures are paid, you go to the cashier, pay and carry the check with you, sometimes returning to the cashier for several once. Oxygen foam is also paid. Be ready for this, the cash desk does not work for long, I didn’t have time - I postponed the procedures for tomorrow. IS IT IMPOSSIBLE TO MAKE ONE PAGE OF THE CARD WITH POSTING BY DATES AND TIMES, IN WHICH WILL BE MARKED ON THE PROCEDURES WITH THE DATE AND SIGNATURE OF THE EMPLOYEE. WHY DO YOU HAVE THREE BURN BOOKS FOR EACH PROCEDURE AND WASTE THE TIME OF HOLIDAYERS AND YOUR OWN?

Employees: many are unfriendly, unsmiling, it is clear from their faces that they receive 900 UAH. and do not love those who have more. We liked the worker at the "laser-darsenvale", smart and positive, but this is an exception. Good staff at the baths and in the pool.
As for the ultrasound, the dentist, the pharmacy - everyone was on vacation, why - a question for the owners of the sanatorium and the administration.
In general, we can say that the idea was not bad, but the execution let us down. We had people of different ages with us, but people aged 55 and older, originally from the USSR, were satisfied, but for them, appreciating is not always acceptable, not every pensioner can afford it.
If the owners are counting on an influx of middle-aged clients with children and parents, solvent and active, then the system of work of the sanatorium must be urgently changed, as well as the attitude towards the client as a whole.
Translated automatically from Russian. View original