Atmospheric hotel, quality services

Written: 24 july 2017
Travel time: 22 — 23 july 2017
Who does the author recommend the hotel to?: For business travel; For families with children; For recreation with friends, for young people
Your rating of this hotel:
9.0
from 10
Hotel ratings by criteria:
Rooms: 10.0
Service: 9.0
Cleanliness: 10.0
Food: 9.0
Amenities: 9.0
Went with three kids. Despite the fact that we arrived 2 hours earlier, we were served with high quality, they offered to wait until the house was cleaned.
The administrator (if I'm not mistaken, Alexandra) is a very tactful and polite person. Everything was detailed and explained. During the day, she gave information and helped several times. 10 out of 10 so far.
The atmosphere of the house ("Leshy") is chic. Bark doors, wooden bed, chandeliers. . . This is a must see. A real plus for designers. The room has everything you need. 10 out of 10

The restaurant is a bit disappointing. Ordered breakfast at 8am, horseback riding was booked for 9am. They said that breakfast will be brought in 15-20 minutes. After 50 minutes I called back and asked where the breakfast was. The person who answered the phone had no idea about any breakfast. Said we'd call back. After 5 minutes, he called back and said: "5-7 minutes and breakfast will be brought, there were problems with electricity. " But at the same time, no one deigned to warn about these problems in 50 minutes.
As a result, the time of skiing had to be postponed. Breakfast was brought in 20 minutes. This suggests that they began to prepare it after my call.
I ordered dumplings (meat, potatoes with mushrooms) and cheesecakes. Sour cream does not go with dumplings. The dumplings themselves are dry, I had to choke. Cheesecakes were brought later, sour cream came with them, but at that moment we almost ate dumplings. The cheesecakes are very tasty. Homemade sour cream, made with sourdough. It pleased.
When they brought the bill, it turned out that for room service - 10% of the cost of the order (no one warned about this).
Overall opinion about the restaurant and service - 7 out of 10.
We rode horses, the groom is not ready to take responsibility for riding children on horseback, he only rides a pony. In almost similar conditions in the complex "Vakulina Baika" (Sumy region), the groom not only rode the children on horseback, but also explained what and how to do in order to ride correctly. Here the groom simply put the child on a pony and silently led him. For 45 minutes, he did not utter a single word. 8 out of 10.
In general, there was a positive opinion about the complex. I will definitely come here again with my kids. A lot of positive emotions, especially from animals walking around.
Translated automatically from Russian. View original
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