Spoiled the moment with "excellent" ... The staff and management correspond to the hotel of Small

Written: 22 june 2017
Travel time: 14 — 15 june 2017
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 3.0
Cleanliness: 8.0
Food: 4.0
Amenities: 6.0
Booked a suite with a sea view for our wedding night. The hotel knew we were getting married. There are no complaints about the room itself - everything was clean and beautiful, except for the fact that the front door had to be lifted to close it)))) They made us a small gift, again - it was nice. BUT! In the morning, instead of enjoying a cool sea view (the view is really gorgeous), we got two guys hanging from ropes and cleaning the windows on the balcony!!! They washed thoroughly, for a long time and sociablely, periodically glancing at our windows. When they nevertheless disappeared (yeah, how - they could be heard further, just a floor below), you still can’t sit on the balcony - everything was splashed and flooded with water. On our call, the girl said that she would figure it out and disappeared. In addition to this, the hotel decided from 8 am to start pounding concrete with a jackhammer on its embankment, 20 meters from the balcony. Breakfast is a separate song! We called room service - there the girl can only communicate if she inserts a "damn" every three words. Half of the order was brought to us according to a free program - not what we ordered, but the second half is conditionally edible. When leaving, we were told that next time they would try so that this would not happen. Now we sit and think - next time, do we need to get a divorce and marry in a new way? . In general, there are much better places in Odessa that really correspond to the declared data! The morning after the wedding was ruined and, what is most offensive, the hotel management did not even try to express regret, as if this were the norm. P. S. The TV also had a problem in the morning - the signal disappeared, but there was no desire to deal with this either. . .
Translated automatically from Russian. View original
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