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Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms:
6.0
Service:
6.0
Cleanliness:
6.0
Food:
6.0
Amenities:
5.0
The medical base is good. The maintenance staff, for the most part, does a good job of performing the tasks assigned to them. I express my gratitude to them for this. Although there is a fly in the ointment in a barrel of honey, and it is very sad that these are young people who, to put it mildly, behave incorrectly, such as Arpine
(hydropathic, brine baths), after talking with such people, one gets the impression that they are stuck somewhere far away in the last century, not greetings to you, not smiles, not a gram of politeness, but bitchiness is in abundance. I lived in the 1st building, instead of the "Standard" room they settled in the "Economy" room, my claims were accepted with hostility by the administrator, who feels very at ease, presumably feels support from the hotel owners, as they say "their people". But still, a huge gratitude to the owners of the hotel, for the fact that they are developing the Kuyalnik sanatorium, there is a great hope that minor everyday errors will be eliminated over time. Prosperity to the sanatorium "Kuyalnik"!! !
(hydropathic, brine baths), after talking with such people, one gets the impression that they are stuck somewhere far away in the last century, not greetings to you, not smiles, not a gram of politeness, but bitchiness is in abundance. I lived in the 1st building, instead of the "Standard" room they settled in the "Economy" room, my claims were accepted with hostility by the administrator, who feels very at ease, presumably feels support from the hotel owners, as they say "their people". But still, a huge gratitude to the owners of the hotel, for the fact that they are developing the Kuyalnik sanatorium, there is a great hope that minor everyday errors will be eliminated over time. Prosperity to the sanatorium "Kuyalnik"!! !
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Nice sanatorium.
- An excellent choice for arthrosis sufferers...
- Good hotel with room for improvement and improvement.
- Lovely resort
- Holidays are worth the money
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Dear Guest! Thank you for your feedback. We take into account every comment and opinion. We apologize for the unskilled work of the staff and the inconvenience caused. Ensuring the most comfortable stay in our resort for each guest, as well as high-quality service is the goal for our team. We have carefully studied your feedback and regret that you had to hear rudeness in your direction. We regret that we did not have the opportunity to resolve this issue due to lack of information about it.
We sincerely hope to see you again as our guest in order to be able to prove the high standards of service quality of our sanatorium!
Sincerely, Ekaterina, Quality Control Manager.
Дорогой гость! Благодарим Вас за отзыв. Мы учитываем каждое замечание и мнение. Приносим свои извинения за неквалифицированную работу персонала и доставленные неудобства.Обеспечение наиболее комфортного пребывания в нашем санатории для каждого гостя, а также качественный сервис - цель для нашей команды. Мы очень тщательно изучили Ваш отзыв и сожалеем о том, что Вам пришлось слышать хамство в свою сторону. Мы сожалеем, что нам не представилась возможность решить данный вопрос из-за отсутствия информации о ней.
Мы искренне надеемся увидеть Вас вновь нашим гостем, чтобы иметь возможность доказать высокие стандарты качества сервиса нашего санатория !
С уважением, Екатерина, менеджер отдела контроля качества.
Dear Guest! Thank you for your feedback. We take into account every comment and opinion. We apologize for the unskilled work of the staff and the inconvenience caused. Ensuring the most comfortable stay in our resort for each guest, as well as high-quality service is the goal for our team. We have carefully studied your feedback and regret that you had to hear rudeness in your direction. We regret that we did not have the opportunity to resolve this issue due to lack of information about it.
We sincerely hope to see you again as our guest in order to be able to prove the high standards of service quality of our sanatorium!
Sincerely, Ekaterina, Quality Control Manager.
Дорогой гость! Благодарим Вас за отзыв. Мы учитываем каждое замечание и мнение. Приносим свои извинения за неквалифицированную работу персонала и доставленные неудобства.Обеспечение наиболее комфортного пребывания в нашем санатории для каждого гостя, а также качественный сервис - цель для нашей команды. Мы очень тщательно изучили Ваш отзыв и сожалеем о том, что Вам пришлось слышать хамство в свою сторону. Мы сожалеем, что нам не представилась возможность решить данный вопрос из-за отсутствия информации о ней.
Мы искренне надеемся увидеть Вас вновь нашим гостем, чтобы иметь возможность доказать высокие стандарты качества сервиса нашего санатория !
С уважением, Екатерина, менеджер отдела контроля качества.