Сервис? Нет, не слышали) Service? No, haven't heard)

We were going to relax in these apartments, booked, called back, clarified whether everything was true, and we were told yes) Arriving at the hotel, we saw a completely different room, to which we were told "that you have your problems in the photo", but it was possible it would be better to bring it to naught, but in the bathroom there is rust right on the washbasin, the curtain and the shower walls themselves are covered in fungus... Nano-technologies, and here the curtain in the shower is a different story. The room is dark, trash on the balcony - pipes, conder and muddy walls.
When we politely specified that we would not be settling in, we were told "well, that's great. " If you want to hear rudeness and see dissatisfied faces on the first day, then you are here) And we rebooked housing for clean, beautiful and only with an overpayment of 200 UAH per day than it was.
I wish the owners and staff of this place to receive the same service as they have everywhere they go))))