Ужас персонал отель Черное Море Terrible staff hotel Black Sea

In no country in the world have I seen such a "friendly" staff even in the lobby!
as the security explained to me, their director forbids people who do not live in the hotel to be in the hall! (I’ll clarify, I was waiting for a person to go down. )
but they explained it with the following phrase: "Now, if I come to you, an outsider, I will come home, sit down and wait? " Excuse me, but what kind of hotel do they have for relatives? to such insolence, I asked that if they want to talk about this topic, let the Administrator explain what the matter is. Some aunt crawled out from behind the counter, whose speech resembles a saleswoman from a supply, she shouted something, she also introduced herself as deputy director.
I don’t know where it is possible to communicate with clients or potential clients like that. Apparently the Black Sea Hotel has its own corporate ethics.