Dishonest hostel

Written: 15 january 2019
Travel time: 12 — 13 january 2019
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 1.0
Cleanliness: 2.0
Food: 1.0
Amenities: 1.0
We visited in January with a group of children. In a telephone conversation, the owner said after the hall that he would deliver extra beds to the rooms. In fact, it turned out that he meant mattresses that are placed on a tiled (! ) cold floor. This is in winter, in January. Naturally, many children burst into tears, as no one wanted to sleep on the floor. As a result, two of them lay down on the bed. For two children, one set of bedding was used. The hostel actually stayed overnight, so a lot of water and electricity could not be used. After very persistent persuasion, the owner agreed to compensate the children for 33 UAH for the inconvenience (before that, 150 UAH from each child). For a group of 37 people in the hostel, at first there were 9 foot towels (they were offered to wipe their faces). After a short scandal, they found as many as 11 towels for everyone. The blankets were thin. It was so cold in the 8-bed room at night that the children had to sleep in jackets. The staff honestly tried to help, but little depends on them.
Translated automatically from Russian. View original
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