Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Service:
2.0
Cleanliness:
8.0
Food:
1.0
Amenities:
7.0
The family went to see the complex, have lunch and learn about the possibility of holding a conference.
Of course, from the outside the complex is just gorgeous. Everything is very stylish, elegant, clean.
However, the staff was shocked by their unprofessionalism and unfriendliness, especially the lady at the reception. It seems that we owe someone something in this institution. Regarding the organization of conferences, the lady was not able to provide at least some valid information. Reluctantly, she showed the conference rooms and said that the only thing she could write was the administrator's phone number. And all this with the appearance: "I got everything. "
In addition, the concept of "14+", ie the ban on children under 14, was an unpleasant surprise. We arrived with a 4-year-old child, we were rudely denied, without any apologies, denied the opportunity to have lunch in the form: "Dogs are not allowed" ((.
In my opinion, even if the complex is against children, you can at least be educated to explain it, apologize and at least ask if the child needs something. Our baby was very hungry and it was difficult to explain to him why we could not eat in an empty restaurant.
So, today in Lviv and the region there are many other no less sophisticated institutions that have much more professional staff. We will definitely not hold a conference in this institution, and there is no desire to come here to rest even without children.
Of course, from the outside the complex is just gorgeous. Everything is very stylish, elegant, clean.
However, the staff was shocked by their unprofessionalism and unfriendliness, especially the lady at the reception. It seems that we owe someone something in this institution. Regarding the organization of conferences, the lady was not able to provide at least some valid information. Reluctantly, she showed the conference rooms and said that the only thing she could write was the administrator's phone number. And all this with the appearance: "I got everything. "
In addition, the concept of "14+", ie the ban on children under 14, was an unpleasant surprise. We arrived with a 4-year-old child, we were rudely denied, without any apologies, denied the opportunity to have lunch in the form: "Dogs are not allowed" ((.
In my opinion, even if the complex is against children, you can at least be educated to explain it, apologize and at least ask if the child needs something. Our baby was very hungry and it was difficult to explain to him why we could not eat in an empty restaurant.
So, today in Lviv and the region there are many other no less sophisticated institutions that have much more professional staff. We will definitely not hold a conference in this institution, and there is no desire to come here to rest even without children.
Translated automatically from Ukrainian. View original
Comments (1)
leave a comment
Show other comments …
OTHER REVIEWS ABOUT THE HOTEL
- An ideal hotel for relaxation and for an unforgettable holiday.
- Great area but terrible staff
- Beautiful complex with excellent staff
- THINK GOOD to read to the end)))
- service 2, beauty 10
SEE ALSO