Good hotel, but there are flaws

Written: 3 may 2017
Travel time: 30 april — 1 may 2017
Who does the author recommend the hotel to?: For families with children; For recreation with friends, for young people
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 5.0
Cleanliness: 7.0
Food: 7.0
Amenities: 9.0
Nice hotel, convenient location, good area. But there were some annoyances:
1. Ordered a phone number from the administrator. They said that there were double rooms with single beds for only UAH 690. (for this price there are junior suites and superior) or a small room, attic (it was ordered because the site has many beautiful attic rooms for 690 UAH). The hotel rooms have names that the administrator did not use. Upon arrival, it turned out that the booked room for us "Youth" for 500 UAH (+5 UAH tax). They did not deal with the administration, they decided that it was useless to prove that they had told someone, and it was good that they had booked at all.
2. Administrators are very slow. I had to constantly stand in line to find out information at the reception.
3. And about the 10th room on the 3rd floor of the main building: clean, cute, I would say miniature.

There is a hair dryer, liquid soap and gel / shampoo in dispensers, two towels per person, air conditioning (remote control in the room was missing, but we did not need it), TV. The room has a booklet that says that "Each room has air conditioning, telephone, satellite TV, Wifi, water (carbonated and non-carbonated), slippers. " Slippers and water were missing, the administrator said they were mandatory only in the new building (but this is not specified anywhere). Slippers can be purchased for an additional fee of 20 UAH / pair.
4. The room has poor sound insulation: you can hear walking down the hall, the restaurant was a wedding (you could dance in the room).
Translated automatically from Ukrainian. View original

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