Деловая командировка закончилась печально Business trip ended sadly

We did not expect anything from this hotel, we knew what we were agreeing to. They had to live 5 days. On the third day, the administrator did not settle, referring to the fact that they did not have time to clean the room. Late. Evening. People are on their feet all day, ready to sleep in "dirty" beds. Accommodation was paid in advance by bank transfer. Scandal. There is no free room. OTHER people who came to football live in ours. How? Why? They just said "goodbye" and didn't offer anything in return. They did not return the money to the company, referring to the fact that they did not immediately say that they would return the money, but they called from the office already. They were not ready for such a turn, there had never been anything like it. At night, people sought shelter in another hotel. There is no service at all! How can you do this to your customers. . .