Сервис ниже нуля Service below zero

Be careful and vigilant when booking this establishment!! ! We booked a room through booking, in the "special requests" column we noted that we want to use the hotel's free parking (it is indicated in the hotel description), the website also indicates FREE cancellation until 18.00 on the day of arrival and that payment is due upon arrival. In fact, they sent an unsubscribe to the mail that "We cannot guarantee the availability of a parking space in advance, please clarify this issue upon arrival, and we will let you know if you can use the parking"!!! ! Those. Will there be a parking space or not, you will find out only upon arrival!! ! Later it turned out that the hotel, in principle, does not have any parking. Literally five minutes after booking, they tried to deduct money from the card, although the site indicated that the payment was made at the hotel and marked it as "invalid", although I have been using it for several years, and canceled the reservation on my own. It is a pity that you can not put the service ZERO !! !