Ужасно грязный и шумный отель Terribly dirty and noisy hotel

Went on vacation with 2 families. We chose the hotel on the Internet 2 months before the vacation. Not once called up with the hostess Oksana, and clarified. Booked. We were asked to make an advance payment about a private bank, the amount is not large (a thousand hryvnias, the approximate cost of a room per day), and therefore this did not alert me. Upon arrival, it turned out that the room booked by our relatives was occupied, and we were offered either to live in rooms in different buildings, or in rooms in the old building. I wanted the kids to be able to play on the same terrace, and in general it’s not nice for the administration to give a pre-booked and paid room to other guests.
Looking at the room, my hair stood on end. the first thing that caught my eye was the terrible dirt and broken furniture. The closet doors just fell out, the sofa was in the most terrible stains, the mattress covers were in age-old brown stains of unknown origin. They didn't even bother cleaning the bathroom before we arrived! around the toilet were poured the excrement of the previous tenants. The smell was appropriate. In the shower, the rug has already taken on a life of its own and has entered the flowering phase. There was someone else's hair in the bed, there was a layer of sand and dust on the floors.
Naturally, there was not the slightest desire to stay in SUCH a room, which we informed the administrator about. To my complaints that guests are not welcomed like this, and that the living conditions are not suitable for a child, the administrator only stated "we do not return the advance payment. "

That's how we tried to relax in the "VIP hotel".