Кидалово! непрофессионализм! ! ! НЕ РЕКОМЕНДУЮ!!! Kidalovo! unprofessionalism! ! ! I DO NOT RECOMMEND!!!

Wouldn't recommend to anyone!!!!!!!!!!!!!!! ! EXTREMELY UNPROFESSIONAL STAFF!!!!!!!!!!!!!! ! HORROR!!! ! AND SHAME!!!!!!!! ! KIDALOVO!!!!!!!!!!
For 3 weeks I booked a room with them by phone, the girl was very friendly, but alarmingly in a hurry and did not particularly hear my requests, they say, she understood everything, we are waiting for you. I repeated to her anyway that I arrive at night on November 12th and check into the hotel from November 12th to November 13th at night. She told me on the phone, understood, we are waiting. A week before arriving at the hotel, I called again to make sure that everything was in order, again clarified that I was checking in from 23.00 on November 12 to 01.00 on November 13, the answer - "we are waiting for you" reassured me.
Just in case, on Monday, November 9.2015, I sent the following question to the administrator of the irisHotels hotel: "Hello, I booked a room by phone from November 12 to November 13, surname ###### Elena. I arrive on the 12th November at 23.00 I want to confirm the reservation.

Is everything up to date? And please tell me the intercom code. Thanks. "
To which I received an immediate response:
-- "Good evening! We are waiting for you! Opposite the hotel button is written IrisHotels. Regards, administrator Julia. "
I arrive in Kyiv on November 12 at 23.30 and go to the hotel, where the person at the reception tells me that nothing is booked for me on November 12!!!!!!!!!!!!!!!!!!! ! !!! ! Booking from November 13th!!!!! ! To which I say that I called and wrote THREE TIMES, told me when exactly I arrive, when I arrive at the hotel, that you told me three times: "yes, everything is in order, we are waiting for you !!!!!!!! " Person at the reception she yelled at me in hysterics: "don't yell at me, check-in at 12.00 on the 13th! These are the rules of all hotels! "
Conclusion - Iris is an exceptional hotel, you can check into other hotels at any time of the night, but here from 12.00 o'clock. I understand - check-out before 12.00 or pay the next day. But here the blatant lack of professionalism and inattention of the staff to the guests!! ! FU, SHAME! What an end to the story - I have a small child in my arms, I am with suitcases at 12 at night on the street in a foreign city !!!!!!! ! Here you can also file a lawsuit in court for compensation for moral damage in connection with the resulting stress (and I went to the hospital the next day), the child fell ill from the fact that we were left in bad weather on the street EXTREMELY UNPROFESSIONAL EMPLOYEES OF THE HOTEL!
Do not contact them, so as not to be on the street!
And to you, the hotel staff, I express my indignation, disappointment, distrust! Don't do what you don't know how to do! You should take an example from other hotels in Kyiv, I will not name names, so as not to advertise, although you should teach the Fool only to spoil! Therefore, do not engage in a separate business, because it is not yours!