Fall of the Queen of Egypt

Written: 1 august 2017
Travel time: 26 — 29 july 2017
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 2.0
Cleanliness: 3.0
Food: 4.0
Amenities: 5.0
So Cleopatra. Let's start with the "Inspector" plates for 2012 and 2013, after receiving which, the hotel managers decided that life was a success and no longer strained, as evidenced by the following. Meeting with guests. There was an impression that the guests were not really expected, and the girl at the reception, performing her duties, is doing a great favor. Suite. By the way, in "Cleopatra" in general, everything is "luxury": from the fountain and the wonderful summer terrace in the courtyard, ending with expensive curtains and bronze chandeliers in the rooms, and bouquets of fresh roses throughout the hotel. The dissonance includes very little: the name of the hotel, the redneck on trifles and the staff, frightening with their unsuitability for work. So, this is a deluxe room. The impression of the magnificent surroundings completely negates the deadly smell in the toilet, which they are in no hurry to fight, in fact, as well as with a clogged riser in the washbasin,
lack of glass in the sconces by the mirror and a cracked toilet seat. And holey towels and sheets are not that depressing, but, damn it, guys, you have monograms embroidered on all rags, so take the trouble to at least mend them! Cleaning is very conditional - they took out the garbage and thanks for that. Sauna-bath-bowling-billiards-pool-children's room. The list of services is impressive, isn't it? BUT! Sauna-baths are available to mere mortals (including those in a suite) exclusively for money, as are bowling billiards that have fallen under the dust (there was no influx of people there), and the pool is at your disposal, sorry, only for an hour. Therefore, in the so-called wellness center, afterlife silence and tranquility reign. Children's room. Initially, the idea was good and the size of the room, and its content is quite consistent with the ideas about the children's room,
however, it is worth sniffing (literally) and the menacing smell of dampness makes you immediately retreat from this abandoned (this is the impression that the child leaves) the kingdom of the fungus. And finally the most interesting - the restaurant / dining room. The refectory pleasantly surprises with its decoration: tablecloths and table setting, Venetian plaster on the walls and painted ceilings with chandeliers - all this sets you up for a decent breakfast with a glass of champagne and fresh fruit. However! Of course, we are not talking about any fresh (or at least dried fruits), and even more so about champagne. We are talking about the so-called "buffet" table, which initially involves an extensive selection of dishes, and which, alas, could only be dreamed of. The table was sparse. Moreover, even those dishes that the guests who came to the beginning of breakfast ate were categorically not updated. That is literally "who did not have time, he was late. "

Judging by the bewilderment on their faces, the waiters heard about the existence of jam / honey for cottage cheese from me for the first time, and to the question: "is it possible to bring a cottage cheese casserole (which ended just in front of my nose)"? I was very bluntly told that it is not and will not be! Oops. . . sorry to bother you, gentlemen, rude and clumsy waiters. By the way, we had to clean the table at which we had breakfast ourselves (! ), because the waiters did not react to direct requests to remove the dishes, or to their actual pile on our table, even when we were the only guests in the restaurant. And the staff did not respond to the request to put the highchair in order, which is in a very unusable (frankly dirty) condition! And in the end the most "thrash". Every day we observed the following picture: 15-20 minutes before the end of breakfast, in front of an astonished and unsuspecting public,
peacefully chewing their already meager meal, a man rushed into the dining room 6 strong guys, accompanying their appearance with cackle and clatter, and with their elbows freeing their way to the coveted dish, scooped up food with their hands (oh, gods! ), ignoring the devices intended for this, and disappeared somewhere in the kitchen area... a silent scene... the most interesting thing is that the waiters, instead of fulfilling their direct duties and serving hotel guests, also indulged in all serious and shamelessly rowed the leftovers of food! And all this rudeness took place (ATTENTION! ) in the presence of hotel guests! So, DEAR HOTEL OWNERS, pay attention to the staff, especially the one that serves the restaurant / dining room. Such defiant behavior towards guests is NOT ACCEPTABLE!
Conclusion: the hotel "Cleopatra", which attracts guests of the city with its luxury, in the end leaves an unpleasant impression. It's a shame yes!
Maybe "Cleopatra" just ended up in the wrong hands? . .
Well, it looks like it's time for the "Auditor" to pay a visit to the "Cleopatra" again.
Translated automatically from Russian. View original