Расположение хорошие, но сервиса ноль Location is good but no service

The hotel is really good. It is clear that no expense was spared in the construction. But the service is terrible. Administrator Julia, really not the right person. She does not solve the Questions, and does not try to smooth the situation, but only inflames it, and almost sends everyone. Never again in this place, not a foot. They have not even heard about what service is. Everyone is just sleeping. From reception to administration. I came with my husband for my birthday. In the room, not only was there no compliment (as it happens in all hotels), but also just ordinary free water.
The territory is large, but unfortunately you are chased everywhere. There you can, there you can't. Hotel rules are not explained upon arrival. And then you just want to run away. As we will do. We arrived for three days, but after two days, you will have to leave for another hotel. More accommodating. Until the concept of this complex changes. Don't waste your time and nerves. It's just a pity that the owner of this whole complex is not aware of what is happening there. With this approach, there will soon be no guests there.