Good example of customer focus

Written: 25 july 2017
Travel time: 23 — 24 june 2017
Who does the author recommend the hotel to?: For a relaxing holiday; For business travel; For families with children; For recreation with friends, for young people
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 9.0
Cleanliness: 8.0
Food: 8.0
Amenities: 8.0
The main impression left after visiting this hotel is the orientation of the administrative staff towards customers,

We needed to stay at the hotel for one night. Big company, limited budget.

Manager Eugenia was very attentive to our wishes: she offered several accommodation options, a flexible system of discounts, and various payment options for accommodation.
Such an individual approach was the decisive factor in choosing this particular hotel.

Now about living in Cosmopolit. Stayed for one night in June 2017.

As I wrote above, we booked several rooms of different categories, about a week before the trip without prepayment.

The hotel is located in close proximity to the city center and Gorky Park (5 minutes by taxi).

For those arriving by car, free parking is available, either in front of the hotel or in the courtyard.

The settlement went quickly. Payment for accommodation occurs upon departure.
You can pay by card.

An electronic card is issued as a key to the room.


The "Superior Twin Room" is generally consistent with the photos on the hotel's website.

Medium size, comfortable, well thought out layout.

With the help of a special control panel, you can adjust the temperature. The centralized air conditioning system works silently.

Two single beds. In my opinion, a little narrow, but with a comfortable mattress.

Several levels of lighting adjustment: central, zonal, additional floor lamp.
It is very convenient that the light in the bathroom, for example, can be controlled by a switch located near the bedside table.

The brightness of the light is a little lacking, but this can be tolerated.

There are few free sockets: I found only two.

LCD TV with a diagonal of approximately 21 inches. Old, shows the main Ukrainian channels.
Wi-Fi in the room is good, with a stable signal, you can watch movies online.

There is a safe in the closet.

There is a minibar with chilled drinks and snacks. Prices are quite high.

In addition, the room has two bottles of 0.5 liters of still water included in the price.

The bathroom is comfortable with a shower.

The lighting in the bathroom is good.

From bath accessories: six towels, two bathrobes, two pairs of slippers, two sets consisting of shampoo, shower gel and soap.

There is a hair dryer.

The breakfast is good. Large selection of a wide variety of dishes. Cuts, muesli, cereals, sausages, vegetables, fruits, juices, water, tea, coffee.

Pay attention to the menu located on the tables. It lists the hot dishes included in the breakfast price, which will be cooked to your order.

We, unfortunately, saw him only towards the end of the meal, and the administrator who met us at the entrance to the restaurant did not warn us about this.
At the same time, the colleague who replaced her at the “post” told the guests in great detail about the range of dishes presented on the buffet and about the additional menu.

The impressions from the stay were very good.


With minor improvements that are very convenient for business travelers, such as an increase in the number of rooms with separate beds and the introduction of the possibility of paying separately for one place in a double room, the hotel can attract additional visitors.
Translated automatically from Russian. View original