Чичиков отель: вместо гостеприимства - враждебность Chichikov hotel: instead of hospitality - hostility

The junior suite was booked more than a month in advance for 2 nights. Three (! ) Booking confirmations were received, however, on 06/28/19 at 14-30 upon arrival at the hotel, check-in was denied due to the fact that there were no free rooms! Have stayed at this hotel more than 5 times before. But none of the staff bothered to call back or write an email and notify that there were no rooms even half an hour before check-in.
To the question of how the booking network sent confirmations, the manager Alena gave a masterpiece answer: "we are not obliged to notify Internet sites whether we have free rooms or not. "
No replacement or help was offered!
The staff at the reception behaved defiantly hostile, the manager Alena distinguished herself with particular rudeness, who simply said, (I quote further): "you wrote a negative review earlier about the hotel, there are no rooms for you. "
So, dear visitors of the hotel, draw the right conclusions about the professionalism of the staff and the quality of the hotel services.
You can come by reservation, but there are no rooms for you, not at all.