Кинули на деньги! Threw money!

We booked a vacation a week before the expected date, made an advance payment. Outwardly, everything was normal, nothing foreshadowed.
Suddenly, our grandmother died. Such things cannot be foreseen. We asked to move the date by 5 days. We have a reservation from 10, today is the 5th. That is, we did not apply the day before. And we had good reason. We were rudely denied the transfer and the money, too, as the administrator said, "they do not return. " It turns out that they ran into scammers, although the complex has existed for a long time and everything should be relatively legal with them. But it immediately bothered me that they had a payment through easy pay, and not by details. It seemed strange, now I understand why. But they were mistaken that someone can be thrown like that, but we won’t leave it like that. So if you want to be left without rest and without money, then contact Seagull-2!!! ! Disgrace!!! ! Service 0*!! ! Kidalovo!! !