хороший отель, но воспоминания омрачнены good hotel but memories are clouded

I decided with my husband to change the situation and celebrate my birthday at the Ramada Donetsk hotel, they themselves are also from Donetsk. The room was booked by phone, so I can’t leave a review anywhere on the official sites, which is a pity. On November 9.2015, we checked into room 518, everything was at the highest level, I checked it as an auditor, everything was really super, went down to the restaurant, where we were also pleased with the speed and quality of service, very tasty cuisine and a pleasant attitude towards guests, it’s good that there is a smoking room room, it pleases both smokers and non-smokers, there are no foreign smells in the restaurant, the prices are quite adequate. In the evening we visited the Roman sauna, swimming pool and jacuzzi, everything is thought out, a dressing room, accessories, by the way, this is all included in the price of this category of room, here we were also satisfied with everything and the cleanliness and service and comfort. Very pleasant and friendly all the employees of the institution and the administrators and girls from the Spa. In general, the day was super, for the soul and for the body. In the morning we went home, we live 5 minutes drive from the hotel. And when we arrived home, I remembered that in my bathrobe in the shower in my pocket I left a chain with a cross and a bracelet, by the way, it’s not small, about 30 grams of gold, I wasn’t even scared, I was sure that everyone would be returned to a hotel with a good reputation. It is not noticeably impossible to shake out such an amount of gold from a dressing gown, this is not a hairpin and not a pin. When they called the reception and said that they left gold in the dressing gown, the guy answered us and said that they would check it now, and imagine it turned out that no one found anything, like that. It became a shame terribly, in the evening we could not stand it, took the child from the kindergarten and went there, the administrator of the institution and the head of security came out to us, explained for a long time that they had searched everything and found nothing, they gave us an excursion to the laundry and to the vacuum cleaners, well, you yourself understand it's their job to remain polite, pleasant, and interested in customers. What kind of vacuum cleaner?? ? What type of machine?? ? again, I’ll clarify - I’m really reaping gold !! ! there are no cameras in the rooms, who and how cleaned up after us will not clarify anything, since all actions in the room of any person are not recorded! Yes, of course it's my fault that I forgot it there, no doubt. And of course, no one will return my loss to me, it’s just a pity that not very conscientious people work in such good institutions, so be careful, don’t forget anything. Of course, the owner of the establishment is unlikely to see this review, I would like him to know that there are those people in his team who are not entirely honest. I do not hide my identity, my name is Tatyana Shelaeva, my number is 0951708838