Еще не была, но уже нет желания туда ехать Haven't been yet but don't want to go there

I want to write about our "chic" service and attitude towards people. I studied the hotels of Berdyansk for about two weeks, stopped at the Nika Hotel. According to reviews, one of the best hotels on the coast. We called there on June 28 in order to book a room, I will clarify that the rooms in the hotel are all different and at different prices, and the room that we needed was the only one. The girl said that the room was busy from 14 to 21 August and I asked to make a reservation from 6 to 14 August. She wrote down my first and last name and said that she WILL AGREE WITH THE BOOKING (for the first time I have encountered this) and will call back during the day MANDATORY. No one called us back, due to the fact that the holidays we decided to wait until the working days, but the call was not received. And when I called myself, the girl answered me in a sweet voice that this number was busy from August 1 to August 21 inclusive. When I asked for an explanation, they told me that they had their own reservation, and the BORDERS had their own. It is asked, but a potential client does not need to call back and report that the number is busy. The conclusion suggests itself: the owners of the hotel, the so-called AUTHORITIES, apparently do not care about their reputation at all if they allow such incidents. On another site I found the only negative review about this hotel, it was written about the bad attitude towards Muscovites and the inappropriate behavior of the son of the AUTHORITIES, apparently it was worth listening to this review.