Жуть, хамское отношение к клиентам Terrible, rude customer service

I have never experienced such rude customer service.
My husband and I were looking for a place to stay on the spit for a week. We found the administrator of the base, said hello and politely asked about the availability of rooms in two weeks, prices and the ability to book right now. The answer was shocking: the administrator said that she was not going to give us prices, that she only needed those who were coming in right now, that it was impossible to book in advance, etc. It was not the answer (although also strange) that shocked, but the tone. She just yelled at us, for no reason at all. . . Rude and ugly.
There was a feeling that we asked to live for free.
Such a service is beyond my understanding: we came with money, ready to rent a room right now, politely (!!! ) turned, and in response we heard a bunch of dirt. We left there in a state of shock. If such an attitude towards guests immediately, then it’s even scary to think what to expect after payment. I would not recommend anyone to even come close to this place.