Not good

Written: 25 august 2018
Travel time: 22 — 23 august 2018
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 2.0
Cleanliness: 5.0
Amenities: 6.0
Have been to this hotel before and liked it. We planned this trip in advance, we were traveling with small children, so we booked a suite on the hotel website on 07/10/1018. On 07/11/2018, we received confirmation by e-mail that the number is ours. Arrived on 08/22/2018. It turned out that the number was already taken. The alternative is a standard room with a supplement for children. The room is spacious. There are seeds from a watermelon on the floor, a branch from a Christmas tree under the bed. The sofa bed is all stained. There is no hot water, the children were washed by application. The shower hose is damaged. The whole hotel stinks of cafe kitchen. The administrator reacts aggressively or indifferently to questions and comments.
Translated automatically from Russian. View original