Плохое отношение к клиентам Bad attitude towards customers

We really did not like the attitude of the administrator Elena. We arrived in the morning, she immediately stated with a claim - why so early, instead of saying hello. Then she said that we are feeding the child incorrectly. At first we lived in a standard room, then moved to a standard + room on the second floor. The standard room is better, the standard + is located on the second floor, it is distinguished by the presence of an air conditioner, but it is very crowded on the aisle. To go to the kitchen or go out, you have to move the neighbors or not go through.
When we moved from room to room, Elena came up and said that she didn’t remember whether we paid or not (we paid for all the days of our stay on arrival), looked for a long time in the notebook playing on nerves, then found and apologized. When you receive your number, I recommend that you immediately check the amount of all the dishes up to all the spoons, etc. along with the administrator. We did not check, Elena did not report, and upon departure she presented to us that two teaspoons were missing. She demanded money! I think those spoons disappeared before, and she decided to hang them on us! Once again I ruined my wife's mood to the point of tears! Why such a vacation?
In general, we really did not like it. When it’s good at sea), when returning to Vinland, the mood immediately deteriorated and I didn’t want to go there. We won't go there again.