The hotel from its territory, sun loungers, umbrellas, towels . . everything is there. Security on the beach and at the entrance to the hotel. There are 2 hammocks, a children's slide. Everything is so beautiful. Dining room on the 4th floor with a beautiful view of the ocean. There are no waves, because there is a barrier reef ahead. Ebb and flow are present. Lots of sea urchins everywhere! Take slippers! You can see starfish at low tide.
The rooms are all clean and nice. White linen. Good quality plumbing. Dishes are clean and of good quality. The room is equipped with everything you need to relax, there is a safe, refrigerator, air conditioning. There is no kettle! The bed is beautifully decorated in African style with a mosquito net around the perimeter. There is no need to use it at all, but it gives an atmosphere to an African holiday.
Upon arrival in the morning, we were 15 minutes late for breakfast on their own transfer. They didn’t give us food and said that if we want, we can have breakfast for 8 dollars per person.
In the room in which we were settled, the air conditioner, refrigerator did not work, water did not flow out of either the shower or the washbasin. They came to fix it, it took about 40 minutes, but nothing worked. We were moved to another room. There were no problems at first. But on the second day the castle broke. Repair took 3 days. At this time, our way to the room lay only through the reception. The situation with broken locks was not only with our room. It was massive. The air conditioners didn't work either. But then somehow everything got better. There were no more global problems.
At their core, they are very slow people, so you should not expect a quick reaction from them. Because of this, the service is slow. At first, there was no buffet for dinner, but you had to order dishes. Cooking took at least 2 hours. But then more tourists came and they set up a buffet for dinner and the problems disappeared.
The food was ok, quite tasty. For dinner, they cooked delicious meat (they have buffalo), seafood.
We were pleasantly surprised that after we vacated the room (we had a return flight in the evening), they gave us a guest room in which we could take a shower in the evening, change clothes, etc. before leaving.
The staff is polite, trying to help, but due to national characteristics, they do not always succeed or succeed, but you have to wait a long time.
In conclusion, let's say that if you look at European standards, the hotel is 5 * in terms of its proximity to the sea, in appearance, the internal equipment of the rooms is 4 *, the hotel area is not large, but cozy, in terms of service 3 *. But for Africa it is 5 *)))))) We talked with guests from the Czech Republic who settled in the hotel later, they said that they were already changing the 3rd hotel in a week and this is an ideal hotel for this region! When asked what was bad in others, they answered: there was no water, no light (it’s kind of there, but it’s not there at any moment and it’s not known when it will appear), there are some insects around, it’s dirty, etc.
At night it is very good to observe the starry sky. Going to the beach and raising your head, just a bewitching sight: the whole sky is strewn with stars! There is no city lighting, in the nearby local village, too, the light comes only from the hotel, well, there are also hotels nearby, well, this can’t be compared with watching the starry sky even after leaving the city (in the usual sense of the city for us).
We wish everyone who gathered in Zanzibar a wonderful holiday!