In January 2019, I booked a double room at this hotel for 6 days for the May holidays, as I always plan my travels in advance, and the prices are noticeably lower in advance. The room for 6 nights cost $202 (this will be important later). In the booking, of course, the details of my bank card were indicated, to which the Sirkeci Family Hotel had no questions for 4 months.
… More ▾
In January 2019, I booked a double room at this hotel for 6 days for the May holidays, as I always plan my travels in advance, and the prices are noticeably lower in advance. The room for 6 nights cost $202 (this will be important later). In the booking, of course, the details of my bank card were indicated, to which the Sirkeci Family Hotel had no questions for 4 months. Moreover, the hotel cheerfully corresponded with me, promising either a quieter room or intimate conversations in Russian. However, just before the flight, I receive a message from the hotel that they cannot charge money from my card. Well, ok, I thought, who doesn’t happen to me, and sent them the details of another work card. I note that the previous card was also absolutely solvent. But no matter what, this hotel cancels the reservation three days before my departure, as the hotel considered the second card to be non-working !! ! And lo and behold, my canceled number goes on sale before the May holidays for $404!! ! Although there were no available rooms at the hotel a couple of days before. By the way, a few minutes later I easily paid for another hotel on a supposedly “non-working” card without any problems. From this I conclude that the above-named hotel is a scammer. They overlapped with my booking until they were sure the hotel was full, but once it was full they kicked me out like a dog. They do not value their reputation and their customers. Don't trust these crooks!
Like
You like
• 3
Show other comments …
• traveled 6 years ago
Our family of 4 stayed at this hotel from 29.06. to 05.07. 2018. Choosing a hotel, we were guided by the location and price. Apart from the good location, this hotel has no positive points. Once in the room, they were surprised by its size: there were three beds and one bedside table in the room, there was practically no passage between them, only one person could "squeeze" between the furniture.
… More ▾
Our family of 4 stayed at this hotel from 29.06. to 05.07. 2018. Choosing a hotel, we were guided by the location and price. Apart from the good location, this hotel has no positive points.
Once in the room, they were surprised by its size: there were three beds and one bedside table in the room, there was practically no passage between them, only one person could "squeeze" between the furniture. Two single beds and one and a half for 4 people! When we checked in, there was no fridge in the room. After the request, they put it on us, but unfortunately, it was leaking and there was always a puddle next to it. The closet is small and empty inside, no crossbar, no hangers, only two hooks. The hotel and the room are dirty, under one of the beds other people's dirty underpants were dried. There was no ventilation in the shower and all the moisture and smells went into the room. For four people they brought 1-2 towels and did not put shampoo at all. Therefore, I had to communicate with the receptionists several times every day, and going down personally, since the phone in the room did not work. After asking to fix the phone, they brought us another broken one.
The sockets in the room were torn out, only one was working, so they charged the phones in turn.
The breakfast is disgusting: there is nothing hot, only cheap cuts, the same thing for 6 days, the dining room is very small, literally for several tables, there was not enough space for everyone. In addition, the dining room also served as a utility room where the hotel stocked toilet paper and detergents.
Upon arrival home, to our surprise, it turned out that the hotel canceled our booking on booking. com due to no-show guests. We were unable to prove otherwise and leave an honest review for tourists.
Almost no one speaks English in the hotel. Russian-speaking Shohrat explained to us that the cleaner does not understand what is required of him, and therefore towels and shampoo are not reported to us.
Once in the room, they were surprised by its size: there were three beds and one bedside table in the room, there was practically no passage between them, only one person could "squeeze" between the furniture. Two single beds and one and a half for 4 people! When we checked in, there was no fridge in the room. After the request, they put it on us, but unfortunately, it was leaking and there was always a puddle next to it. The closet is small and empty inside, no crossbar, no hangers, only two hooks. The hotel and the room are dirty, under one of the beds other people's dirty underpants were dried. There was no ventilation in the shower and all the moisture and smells went into the room. For four people they brought 1-2 towels and did not put shampoo at all. Therefore, I had to communicate with the receptionists several times every day, and going down personally, since the phone in the room did not work. After asking to fix the phone, they brought us another broken one.
The sockets in the room were torn out, only one was working, so they charged the phones in turn.
The breakfast is disgusting: there is nothing hot, only cheap cuts, the same thing for 6 days, the dining room is very small, literally for several tables, there was not enough space for everyone. In addition, the dining room also served as a utility room where the hotel stocked toilet paper and detergents.
Upon arrival home, to our surprise, it turned out that the hotel canceled our booking on booking. com due to no-show guests. We were unable to prove otherwise and leave an honest review for tourists.
Almost no one speaks English in the hotel. Russian-speaking Shohrat explained to us that the cleaner does not understand what is required of him, and therefore towels and shampoo are not reported to us.
Like
You like
• 4
Were in 2011 on the Mystery of the Middle East tour, spent 2 nights in Istanbul at the Sultan Hotel. Big, beautiful hotel. Good location near Laleli quarter (wholesale market) and central street. The food was good. The rooms are clean.
… More ▾
Were in 2011 on the Mystery of the Middle East tour, spent 2 nights in Istanbul at the Sultan Hotel. Big, beautiful hotel. Good location near Laleli quarter (wholesale market) and central street. The food was good. The rooms are clean.
Like
You like
• 2
