Обслуживание на низком уровне, отелю, видимо, не нужны туристы Poor service, the hotel apparently does not need tourists

Went with a large group of 15 people. Not much of a good thing. The hotel is located in the center of the Old Town. To the main attractions 10-15 minutes on foot. The breakfast is normal, the rooms too, but. . . the service is really lame. We arrived in the evening, the girl at the reception said that our rooms were not ready, but we booked the hotel in July. After two hours we were finally settled. Rooms on the fifth floor are double. There is no refrigerator, no hair dryer, no kettle, no sockets, view of the construction site, the windows are small and open only for ventilation. Those. The rooms have been renovated and are completely unprepared to receive guests. In one of the rooms there was no cold water, in others the floor and dust were not washed, as after renovation. It is impossible to put things in the closet, because they will be whitewashed.
In general, we all began to ask in turn to be moved to others. We changed 3 rooms. As for the other five, the young man Ferat (that's what his name seemed to be) said that we should contact the tour operator and return the money. We arrived for a short stay, it was already 10 pm and we had to stay. The next day they brought a hairdryer, a kettle, a refrigerator, a safe, but the mood was spoiled. Another not pleasant moment. The flight was early and departure from the hotel was planned at 7 am. Breakfast from 7:30. They asked us to cover half an hour earlier. The same young man promised sandwiches at 6:45. We go down the hall, but there is nothing. The young man changed, and the one who worked only shrugged his shoulders. Ferat deceived us. Again the mood is ruined. The transfer was delayed and we asked to call from a Turkish number to find out the reason. They called and said that the hotel is not responsible for the transfer. The service was not satisfied.