Worst Customer Care Service - Be Careful Worst Customer Care Service - Be Careful

I confess that I had a bitter experience with the treatment of this hotel. I had booked 2 nights for me and my mother. However, due to my mother's health problems and we saw that it was impossible to travel, I called to cancel the reservation and at the time I had been told that it was not possible to return the 1st night, but that they would refund the 2nd night (which I thought it was thoughtful on the part of the hotel).

2 weeks later, they informed me that they would not refund me anything after all. I think there could have been more consideration and attention from the hotel and not just an easy monetary gain.

The hotel experience is not just about the comfort they offer to the customer, but also about the consideration and attention that the hotel has for the customer throughout the process. Very bad customer service I must say.