Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
2.0
Cleanliness:
5.0
Food:
5.0
Amenities:
4.0
The private transfer we ordered took us from Antalya Airport to the VONRESORT Elite Hotel, however, for check-in, we were directed to the reception of the VONRESORT Golden Coast Hotel. With children and suitcases, we stood for about 10 minutes at the main entrance to the Golden Coast, the baggage delivery staff did not react at all. We had to carry our own suitcases. At the reception, we were checked in by a hotel employee - Alina. She demanded payment for the entire stay. We immediately paid with a credit card. To get to our room at the VONRESORT Elite hotel, we walked through the territory of the VONRESORT Golden Coast (stairs, elevators) with the children and with the luggage delivery employee. When checking in and out of the VONRESORT Elite hotel, due to the remoteness, an electric luggage delivery car is used, but we learned about this later.
Our family bunk room was located on the ground floor overlooking the pool. When we booked in the Special Request, we said "I prefer a room with a sea view". There was NO wine/champagne or fruit in the room (claimed for this type of room), but it WAS dark and damp, it smelled of mold, there was also broken furniture. We refused to check into this room, as it did not match. We again had to go to VONRESORT Golden Coast, as the VONRESORT Elite reception does not deal with check-in issues. To solve the above problem, we decided to contact Guest Relations, asked for a customer service officer, but we were again directed to the reception. At the reception, the hotel employee Alina was unable to answer our questions about this room, in particular, its inconsistencies with the stated ones, she rudely said: "For the VONRESORT Elite hotel, there was no room with a sea view and no! Fruit ?? ? Fruit will be brought to you later! " . She offered us room options that were cheaper (although payment had already been made, see above), referring to the fact that there were no more other accommodation options for our family, although the VONRESORT Elite hotel was half empty. As a result, we settled in a similar room two floors above.
Very poor renovation in the room for the VONRESORT Elite hotel. The room in the room has not seen general cleaning for a long time, hanging curtains and carpet on the floor are a source of mites and dust, the furniture is far from new, and in some places even beaten and chipped. The refrigerator is old, the grates are rusty. The air conditioner did not work well, the room was always stuffy, especially in the morning it became hot as in a dressing room, due to lack of oxygen we did not get enough sleep during the night. The bathroom was far from being perfectly clean. Shower products were given to guests like Dove shampoo-shower gel, but the contents are far from Dove, but ordinary orange liquid soap. This had to wash the head and body. Although in hotels declared 5 stars - there should be a separate shampoo, shower gel, hair conditioner, liquid / solid soap! After a normal shower, the bathroom always had a puddle on the floor as the tub was leaking around the edges. Because of this, I always had to go into the bathroom in slates. The bathroom itself was enameled and in some places this enamel was chipped. Room cleaning is done only if you have a sign "Please clean the room! " They don't clean well, even the chairs don't move to vacuum! Low internet speed (even with a good Wi-Fi signal. ).
The staff at the restaurant at VONRESORT Elite do not speak English or Russian. One of the main disadvantages of the restaurant is that it does not open in time in the morning (breakfast from 07-00), we came to 7 o'clock in the morning, it was not ready and half of the dishes were not displayed. After a few remarks, they began to cover in time, but due to the rush of the kitchen staff, such food as fried pancakes, pancakes and donuts became worse in quality, they were either burnt and overcooked, or, on the contrary, raw and overcooked. The food in the restaurant is far from diverse, there is no separate children's menu, the choice of dishes is very poor, because of this it quickly becomes boring. I came across raw rice several times, when you talk about it, the cooks brush it off, like: "if you don't like it, don't eat it! " And there is always fried french fries, somehow I didn’t want to either. Several times we saw how the restaurant staff try the food with their hands. Once in a while, ice cream is handed out with gloves, then without. All A la Carte restaurants are paid for 10 euros per person, they didn’t see a single guest who dined there at all, these restaurants were always closed. Information about A la Carte restaurants is not reflected on the site. In the "Fragaria" confectionery, cakes are generally far from fresh, the room is not ventilated. In front of my eyes, an employee of the confectionery hid cakes under the counter and then slowly took them out.
BEACH AND PIERCE. There is no private area on the beach, or beach places for guests of the VONRESORT Elite hotel, which does not match the advertising on the BOOKING. COM website. If you come to the beach a little later than 8, all the good sunbeds of the first line are already occupied with personal towels and other things of guests from VONRESORT GOLDEN BEACH. On the pier, the same story with sunbeds. Due to the fact that among the nearby hotels, VONRESORT has a single pier on the seashore, that is, there are plenty of people who want to visit someone else's pier! And the guards have no control over it! Before our eyes, vacationers from another hotel - a girl and a guy, simply turned their blue bracelets over, lay all day on our pier and ordered drinks from the bar !! ! And there were those who swam to our pier to get around the guards, and without bracelets just went up the stairs. I wanted to relax and rest on the pier, but I had to be on the alert all the time, I had to worry about my things left on the pier, as there were a lot of crooks! Not a convenient time and place to exchange beach towels, I had to go to the SPA VONRESORT Golden Coast. Even if you arrive on time, there are always no clean towels! Although VONRESORT Elite guests could have their own corner for exchanging beach towels!
In bars, as elsewhere, service is one-by-one, and there are no advantages from the fact that you are from VONRESORT Elite and you have a purple bracelet. Bartenders selectively serve customers, if you are a Russian speaker, then he will serve you last. The water park bar has only sandwiches, which is not acceptable for us.
The water park is the dirtiest place where everyone climbs the stone stairs with bare feet, on the rise to the slides the smell of livestock was wafted by the wind. The water park was open from 10:00 to 17:00 with a lunch break (not written in the information sheet). There was a catastrophic lack of inflatable bagels for skiing, we had to negotiate with those who were riding on a bagel and take a queue. The water park staff took them out only in limited numbers, and pretended not to see these queues.
Guests from the VONRESORT Golden Coast and Golden Beach were swimming in the pool at our VONRESORT Elite hotel, as well as a Lifeguard employee who, after finishing his shift, also began to swim in our pool, despite the fact that we were also in the pool.
Animation for both children and adults is very weak. The show is staged mainly by hired troupes. The program is repeated. The mini club for children is very far away. Our VONRESORT Elite hotel does not have a playground.
The most unpleasant was a visit to the Spa center with a hammam, a sauna. Already from the threshold, I didn’t like the fact that there were no towels (loincloth) for the guests for the hammam and sauna (who rested in Turkey knows what it is). Such towels are given only for those who visit the Spa center with their services for a fee. The sauna turned out to be very small and dark with an area of about 6 sq. m. , in a word, "pantry". Leaving the sauna, shower only with cold water and transparent partition glass. The showers in the locker rooms are not equipped with toiletries, you had to bring shower gel from your room. The hammam is dirty, stains after peeling procedures, foam and oil massages. Against the backdrop of everything, we encountered another unpleasant situation when, having come from the sauna to the hammam, we found that there was no hot water in the tap. An employee of the Spa center with a smile on his face, sarcastically replied: "Technic problem! " Disappointed, we got dressed and went out. At this time, guests from Germany came, who ordered a paid service in the hammam. We had a question for the Spa center employee: "How did the guests from Germany get ready to take a hammam without hot water? " To this question, he changed his face and in broken Russian began to talk about some kind of bath towels. Once again asking a question about hot water, he began to loudly shout something in Turkish and allowed replicas of obscene language in Russian, pointing to the exit! At this time, the son went to the hammam to see how guests from Germany receive spa treatments, oddly enough, but hot water flowed like a river!! ! Three strong employees of the Spa center, grabbing our hands, put us out of the Spa center. Our indignation knew no bounds! Believe me, in 10 years of traveling with my family, we have seen such rudeness on the territory of the hotel for the first time! We contacted Guest Relations - Lyudmila, so that VONRESORT HOTELS took action, or called the Gendarmerie. It turned out that the Spa center located in the VONRESORT Golden Coast was rented to a private person and had nothing to do with the hotel. The managing manager of VONRESORT HOTELS Osman made an appointment for us with the tenant of the Spa Center, he wanted to resolve the issue at his level. However, the employee (instigator) of the Spa center did not admit his guilt and began to slander us. The managing manager of VONRESORT HOTELS Osman and Guest Relations Lyudmila shrugged their shoulders in helplessness. We were outraged by this injustice and impunity. As a result, the Gendarmerie had to be called. An hour went by and they were gone. Guest Relations - Lyudmila said that the Gendarmerie are military people and it is not known when they will arrive. Everyone is tired of waiting! The Spa tenant apologized for his employee and we parted ways. As a result, wasted time and ruined the mood. We were promised to transfer this employee (instigator) to the VONRESORT Golden Beach Spa, but the very next day he was in the same place and continued to smile maliciously at us. It turns out that all this was a performance for us and no one called the Gendarmerie.
After this incident, a letter was brought to our room with an invitation to take part in the HOLIDAYCHECK draw, with the condition that you leave your positive review about the VONRESORT hotel on the site. The winner of this giveaway is the next vacation in 2018 at the VONRESORT Golden Coast hotel for 1 week in a double room for 2 adults!! ! Thus, they collect positive reviews on the sites !!!
This is the small part of the negative that I wanted to share with everyone who makes a choice in favor of VONRESORT HOTELS. Well, we made a choice for ourselves!
CONCLUSION: Life is so short, live it only happily. Falling is part of life, getting back on your feet is living it. Being alive is a gift, and being happy is your choice!! !
Our family bunk room was located on the ground floor overlooking the pool. When we booked in the Special Request, we said "I prefer a room with a sea view". There was NO wine/champagne or fruit in the room (claimed for this type of room), but it WAS dark and damp, it smelled of mold, there was also broken furniture. We refused to check into this room, as it did not match. We again had to go to VONRESORT Golden Coast, as the VONRESORT Elite reception does not deal with check-in issues. To solve the above problem, we decided to contact Guest Relations, asked for a customer service officer, but we were again directed to the reception. At the reception, the hotel employee Alina was unable to answer our questions about this room, in particular, its inconsistencies with the stated ones, she rudely said: "For the VONRESORT Elite hotel, there was no room with a sea view and no! Fruit ?? ? Fruit will be brought to you later! " . She offered us room options that were cheaper (although payment had already been made, see above), referring to the fact that there were no more other accommodation options for our family, although the VONRESORT Elite hotel was half empty. As a result, we settled in a similar room two floors above.
Very poor renovation in the room for the VONRESORT Elite hotel. The room in the room has not seen general cleaning for a long time, hanging curtains and carpet on the floor are a source of mites and dust, the furniture is far from new, and in some places even beaten and chipped. The refrigerator is old, the grates are rusty. The air conditioner did not work well, the room was always stuffy, especially in the morning it became hot as in a dressing room, due to lack of oxygen we did not get enough sleep during the night. The bathroom was far from being perfectly clean. Shower products were given to guests like Dove shampoo-shower gel, but the contents are far from Dove, but ordinary orange liquid soap. This had to wash the head and body. Although in hotels declared 5 stars - there should be a separate shampoo, shower gel, hair conditioner, liquid / solid soap! After a normal shower, the bathroom always had a puddle on the floor as the tub was leaking around the edges. Because of this, I always had to go into the bathroom in slates. The bathroom itself was enameled and in some places this enamel was chipped. Room cleaning is done only if you have a sign "Please clean the room! " They don't clean well, even the chairs don't move to vacuum! Low internet speed (even with a good Wi-Fi signal. ).
The staff at the restaurant at VONRESORT Elite do not speak English or Russian. One of the main disadvantages of the restaurant is that it does not open in time in the morning (breakfast from 07-00), we came to 7 o'clock in the morning, it was not ready and half of the dishes were not displayed. After a few remarks, they began to cover in time, but due to the rush of the kitchen staff, such food as fried pancakes, pancakes and donuts became worse in quality, they were either burnt and overcooked, or, on the contrary, raw and overcooked. The food in the restaurant is far from diverse, there is no separate children's menu, the choice of dishes is very poor, because of this it quickly becomes boring. I came across raw rice several times, when you talk about it, the cooks brush it off, like: "if you don't like it, don't eat it! " And there is always fried french fries, somehow I didn’t want to either. Several times we saw how the restaurant staff try the food with their hands. Once in a while, ice cream is handed out with gloves, then without. All A la Carte restaurants are paid for 10 euros per person, they didn’t see a single guest who dined there at all, these restaurants were always closed. Information about A la Carte restaurants is not reflected on the site. In the "Fragaria" confectionery, cakes are generally far from fresh, the room is not ventilated. In front of my eyes, an employee of the confectionery hid cakes under the counter and then slowly took them out.
BEACH AND PIERCE. There is no private area on the beach, or beach places for guests of the VONRESORT Elite hotel, which does not match the advertising on the BOOKING. COM website. If you come to the beach a little later than 8, all the good sunbeds of the first line are already occupied with personal towels and other things of guests from VONRESORT GOLDEN BEACH. On the pier, the same story with sunbeds. Due to the fact that among the nearby hotels, VONRESORT has a single pier on the seashore, that is, there are plenty of people who want to visit someone else's pier! And the guards have no control over it! Before our eyes, vacationers from another hotel - a girl and a guy, simply turned their blue bracelets over, lay all day on our pier and ordered drinks from the bar !! ! And there were those who swam to our pier to get around the guards, and without bracelets just went up the stairs. I wanted to relax and rest on the pier, but I had to be on the alert all the time, I had to worry about my things left on the pier, as there were a lot of crooks! Not a convenient time and place to exchange beach towels, I had to go to the SPA VONRESORT Golden Coast. Even if you arrive on time, there are always no clean towels! Although VONRESORT Elite guests could have their own corner for exchanging beach towels!
In bars, as elsewhere, service is one-by-one, and there are no advantages from the fact that you are from VONRESORT Elite and you have a purple bracelet. Bartenders selectively serve customers, if you are a Russian speaker, then he will serve you last. The water park bar has only sandwiches, which is not acceptable for us.
The water park is the dirtiest place where everyone climbs the stone stairs with bare feet, on the rise to the slides the smell of livestock was wafted by the wind. The water park was open from 10:00 to 17:00 with a lunch break (not written in the information sheet). There was a catastrophic lack of inflatable bagels for skiing, we had to negotiate with those who were riding on a bagel and take a queue. The water park staff took them out only in limited numbers, and pretended not to see these queues.
Guests from the VONRESORT Golden Coast and Golden Beach were swimming in the pool at our VONRESORT Elite hotel, as well as a Lifeguard employee who, after finishing his shift, also began to swim in our pool, despite the fact that we were also in the pool.
Animation for both children and adults is very weak. The show is staged mainly by hired troupes. The program is repeated. The mini club for children is very far away. Our VONRESORT Elite hotel does not have a playground.
The most unpleasant was a visit to the Spa center with a hammam, a sauna. Already from the threshold, I didn’t like the fact that there were no towels (loincloth) for the guests for the hammam and sauna (who rested in Turkey knows what it is). Such towels are given only for those who visit the Spa center with their services for a fee. The sauna turned out to be very small and dark with an area of about 6 sq. m. , in a word, "pantry". Leaving the sauna, shower only with cold water and transparent partition glass. The showers in the locker rooms are not equipped with toiletries, you had to bring shower gel from your room. The hammam is dirty, stains after peeling procedures, foam and oil massages. Against the backdrop of everything, we encountered another unpleasant situation when, having come from the sauna to the hammam, we found that there was no hot water in the tap. An employee of the Spa center with a smile on his face, sarcastically replied: "Technic problem! " Disappointed, we got dressed and went out. At this time, guests from Germany came, who ordered a paid service in the hammam. We had a question for the Spa center employee: "How did the guests from Germany get ready to take a hammam without hot water? " To this question, he changed his face and in broken Russian began to talk about some kind of bath towels. Once again asking a question about hot water, he began to loudly shout something in Turkish and allowed replicas of obscene language in Russian, pointing to the exit! At this time, the son went to the hammam to see how guests from Germany receive spa treatments, oddly enough, but hot water flowed like a river!! ! Three strong employees of the Spa center, grabbing our hands, put us out of the Spa center. Our indignation knew no bounds! Believe me, in 10 years of traveling with my family, we have seen such rudeness on the territory of the hotel for the first time! We contacted Guest Relations - Lyudmila, so that VONRESORT HOTELS took action, or called the Gendarmerie. It turned out that the Spa center located in the VONRESORT Golden Coast was rented to a private person and had nothing to do with the hotel. The managing manager of VONRESORT HOTELS Osman made an appointment for us with the tenant of the Spa Center, he wanted to resolve the issue at his level. However, the employee (instigator) of the Spa center did not admit his guilt and began to slander us. The managing manager of VONRESORT HOTELS Osman and Guest Relations Lyudmila shrugged their shoulders in helplessness. We were outraged by this injustice and impunity. As a result, the Gendarmerie had to be called. An hour went by and they were gone. Guest Relations - Lyudmila said that the Gendarmerie are military people and it is not known when they will arrive. Everyone is tired of waiting! The Spa tenant apologized for his employee and we parted ways. As a result, wasted time and ruined the mood. We were promised to transfer this employee (instigator) to the VONRESORT Golden Beach Spa, but the very next day he was in the same place and continued to smile maliciously at us. It turns out that all this was a performance for us and no one called the Gendarmerie.
After this incident, a letter was brought to our room with an invitation to take part in the HOLIDAYCHECK draw, with the condition that you leave your positive review about the VONRESORT hotel on the site. The winner of this giveaway is the next vacation in 2018 at the VONRESORT Golden Coast hotel for 1 week in a double room for 2 adults!! ! Thus, they collect positive reviews on the sites !!!
This is the small part of the negative that I wanted to share with everyone who makes a choice in favor of VONRESORT HOTELS. Well, we made a choice for ourselves!
CONCLUSION: Life is so short, live it only happily. Falling is part of life, getting back on your feet is living it. Being alive is a gift, and being happy is your choice!! !
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- The hotel is cool, Wi-Fi in the room was
- Review of Vonresort Elite
- Maximum 4 stars with a big stretch
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