OK, but wouldn't go again

Written: 23 june 2019
Travel time: 14 — 21 june 2019
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 6.0
Cleanliness: 3.0
Food: 9.0
Amenities: 6.0
We visited on 06/14/2019
Hotel in the city. Consists of 2 buildings (one where the spa, the second where the reception)
1) At the reception I met a nice girl who does not speak Russian. Nothing. 20 ye and explanations in English of what I want. I didn’t want the 1st floor, because I read about the stench and mustiness.
Settled in the building, where THANK YOU.
Received. . ,

Got 3rd floor. The elevator smelled unbearably of sewage. Tiny room with a double bed and a cot. There is no balcony! It was impossible to get along with the kids. There was no hot water in the room. Went down to reception; we'll do it in an hour. Nothing like this happened after 3, and after 3, and after 4 hours. We are sweaty from the road (one of the children has skin problems and must be washed from sweat so as not to corrode it). After repeated requests, then complaints, then a loud scandal, I demanded a kettle to heat water and wash this child, not to mention myself and the second child (we were left dirty) until tomorrow.
2) in the morning I demanded another room, because initially I didn’t buy a tiny economy room without a balcony, and with an extra charge “on the paw” and without water. They offered only on the 1st floor (what I was afraid of), citing that other rooms would not be free for another 5 days. Decided to look. THE ROOM WAS EXCELLENT! In the building where the reception. Large, bright, not smelly and with a balcony. The furniture is tired (but oh well, at least assholes . . we didn’t push). We spent the rest of our vacation there.
It was not in vain that I was afraid of dampness and stench, because they were on the 1st floor, but in another building, where there is a SPA and windows to the pool (I talked to people from this building from the 1st floor).
3) even at check-in, I bought the use of a safe. 2nd day. The safe is a separate song and laughter)) a small iron box, which is screwed to the wall with dowels, was locked with a large key))) which you had to carry (at least on a rope around your neck) with you, and on it a tag with a room number))) if lost, then it will be easy to empty it to the finder))
And the room to which we changed was also a safe....but there was no door in it. After visiting the reception, they brought me another one, from which the dowels were sticking out, apparently, they ripped them out in another room))
4) INTERNET
he is BUT! only for a fee, even in the lobby. OK. I bought the use of 1 ye per day. Worked so-so, passed out, but at least this, than no
5) FOOD. The meal was delicious . 8-10 Breakfasts are monotonous, but no one will be hungry; scrambled eggs, sausages, cheeses, vegetables, cereals, yogurt (though it was hard to snatch it if you didn’t come to the opening), jams, watermelon, biscuits (they were also taken apart very quickly), you can make toast, butter, chocolate for toast, instant coffee, tea, milk and yuppies
12:30-14:30 lunch

Delicious. Chicken, stew with vegetables, side dishes: pasta, rice (very tasty in autumn), potatoes (or french fries, or baked, or in their skins, or mashed potatoes), beans, lentils, stewed vegetables, there were soups, but I didn’t eat them , salads, chopped vegetables, greens, all sorts of dishes that I didn’t want to eat)), apparently, something local, watermelon, oranges, grapefruit
It was overshadowed by the fact that during lunch the sun spun wildly, and there were few places in the shade . . ,
19-22 dinner. The most delicious)) here is fried meat, then pieces of lamb, then kebabs, then fish (it was not for me, small and bony), side dishes like for lunch
The bar was open from 10-22. I hardly used it, unlike the children who sipped cola, fanta, sprite there. For adults, beer, wine, something else strong (I don’t understand), brown and transparent, they made cocktails if they wanted, but they could pour it clean.
In the bar, plastic glasses were KILLED, which were washed by the bartenders somehow by hand... fuuu and beee, I was just shaking up...
If it weren’t for the greedy tourists who grabbed whole plates of meat for themselves, and then didn’t eat up, and because of them those who didn’t come to the opening could miss, then everything would be fine. True, on the last day, the ambassadors have already begun to give meat in portions on a plate in pieces (and the pieces are not small there), so that everyone has enough
Food could (probably) be taken out to the room, I did this to drink coffee on the balcony or bring breakfast to the children when they slept for a long time, no one made any comments. Then she took the dishes back herself.
6) staff.
Everyone is in uniform and clean. The uniform differs in color, depending on the work they perform, you can’t confuse the attendant with the waiter. Everyone is friendly except for the guy at the front desk.

7) cleaning. Everything is sad here... I left a tip for 1 ye... it had almost no effect on cleaning (only swans appeared from your own wet towels, it would be better if they were not touched, but they would dry out) Linen and towels were not changed even once for 7 days. The cleaners came at such an inconvenient time (after dinner, when you can’t go out into the city because of the heat and want to lie down). We had to either get out of the room, or they didn’t clean... we didn’t take out the garbage for 3 days !! ! After that, my tip ran out.
And in general, it seemed to me that cleaning is done with one rag for everything: bedside tables, toilet bowl, floor, glass . . , fairy
8) number. The second room was spacious, with a good balcony, with drying clothes on it (although it was badly screwed and strove to jump out of the wall), "Thanks to the climate", things did not dry out for days even on the balcony, towels were always wet, swimwear too . . , The furniture is not new but bearable
The bathroom is not very good. Small and smelly. Water was leaking everywhere from the sink, from the toilet, from the shower. There was always a swamp on the floor. The shower cabin is slippery, poorly washed, so they always washed in slates. I laid my microfiber rag on the floor so as not to be in a swamp, the cleaner squeezed it out, didn’t wash the floor, and kindly put this “floor cloth” to my toothbrushes !!!!
9) spa. I went to the hammam there. 25 ye, this is a different story)) the masseur / hamamist guy tried very hard, he did everything carefully, delicately, though he didn’t hit the massage points / oh well)) they gave me a face mask, the procedure lasted a long time, 2 hours
10) beach. There is a beach from the hotel, where the minibus carries for free. Never been. People cut far away and then you can’t reach it yourself. This season he was not near the ruins, but on the opposite side.
With children we went to the city beach. 7-10 minutes to go (spotted). There you can lie on the sand, or you can buy sun loungers (2 sunbeds and an umbrella = 4 ye all day) the sea is warm, the sand, sometimes the fish pinch the legs)) unpleasant, but not painful)
Beach towels available at the hotel
Translated automatically from Russian. View original