Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
1.0
Cleanliness:
3.0
Food:
3.0
Amenities:
3.0
As a traveler who has visited many countries and hotels, despite my boundless optimism and the ability to turn a blind eye to trifles, I can say with confidence: I have never seen a worse service and attitude towards tourists ANYWHERE. Save your nerves and go to another hotel, otherwise you, like me, after your holiday spent in SeHERe, will need another vacation upon your return! Photos are attached (I think those who rested with me at the same time and witnessed what the staff of this hotel did, will definitely come to read this review and recognize me). I will leave my story, which has spread throughout the hotel chain, for dessert, but first, I will briefly tell you about the hotel point by point:
We rested from 26.08. 2015 to 05.09. 2015 with husband and 2 year old son.
Room: its condition and cleaning. The rooms are ordinary, at first glance you don’t see anything wrong, except for the bathroom - for some reason they considered it normal to hang wallpaper (? ? ?
) in the bathroom, which, naturally, due to high humidity, delaminate and move away from the walls. There were not enough towels, we made a remark and the next day the defect was corrected. Apparently, as in all average hotels, where cleaning is done, as they say, “for show”, the dust is not removed from any surfaces at all (see photo), the dust was wiped by itself, because it was impossible to breathe with my allergies. Okay, it's all tolerable. BUT! ! ! As for soundproofing (I see this for the first time), it is completely absent. If you or your child go to bed before 23-23.30 (before this time, the music is loudly yelling and karaoke is sung there), then you will have to stock up on earplugs or a bottle of motherwort. Daytime sleep, when there is a hubbub near the pool, this is a separate issue.
As you understand, our windows overlooked the pool, those whose windows overlooked the street said optimistically, “Well, it’s okay, after 3-4 in the morning the buses stop making noise and you can sleep peacefully. ” So I don't know where the lesser evil is.
Restaurant and food. The buffet for lunch and dinner consists of the following "divisions": a table with desserts (mainly consists of ordinary cakes and puddings, Turkish sweets are not spoiled every day); a table with fruits (melon and watermelon - near my house in a kiosk much tastier and riper; seasonal apples; once I saw figs and a couple of times peaches, which are snatched up in the first 15 minutes of dinner. Well, everything is honest - who has time, he ate). Well, that's all. Apart from the fact that you can apparently buy an orange juice for a couple of euros. (Apparently, they have their own vision of All inclusive); a table with hot (very monotonous, namely, chicken, turkey, stewed with various vegetables, fish - I tried it once and, sorry, spat it out, because
it had more bones than meat, spaghetti, pasta); a dietary table (consists of three dishes - boiled chicken, broccoli and peas with carrots), a children's table (horror. The same spaghetti was put there, french fries and nuggets are semi-finished products. Once I saw sausages there. That's all. besides nuggets and french fries?...: ) ), a stand with bread; and my favorite table with cold appetizers, half of which is a salad of tomatoes + cucumbers in different variations - with onions / parsley / sometimes arugula / various spices. This is really tasty, for a salad of cucumbers with tomatoes I put a solid 5, I basically ate it. For breakfast, everything is according to the standard - cereals, fruits, yogurts, rolls. And now the most interesting, with regards to the restaurant, which simply does not fit into my understanding of a 5-star hotel - TO FIND A CLEAN PLATE WITHOUT CHIPS, YOU HAVE TO WORK WELL.
I give my head for cutting off, that I am not exaggerating, I posted several photos that were taken on the last evening literally within 10 minutes and it was not difficult, because such dishes are everywhere and everywhere. This could not but upset every time, spoil the appetite and wonder - do I really have no right to eat from clean and whole dishes for this money? SHAME AND DISGRACE! ! ! ! In my presence, the man freaked out and broke the plate in half, trying to find a non-broken plate for his child. So if you suddenly get there, take dishes for the child with you for his safety, and for yourself at the same time, if you want to maintain a healthy appetite.
Also, as a mother, I couldn’t help but be upset by the fact that if you eat on the terrace (because it’s blown away by air conditioning in the hall), then Germans and Turks smoke around you at almost every table. As I was told, many foreigners choose this hotel, because.
its concept is that you can smoke outdoors anywhere, be it a restaurant, a bar, a swimming pool or even a playground. And I went there because I thought that the concept of this hotel is a family vacation with children. For me, these two concepts are not very compatible, are they?
Animation. Pleasant guys from Russia and Ukraine were more than delicate. We did not strain those who do not want to participate in entertainment events, but organized leisure activities for those who want to have fun. Sports events were held during the day, mini disco and show time in the evening.
Beach. The hotel is on the second line. Walk 10-15 minutes to the beach along the river. As a hiker, this was no problem for me. But many were strained by this path, plus the smell from the river is really not very pleasant, to put it mildly. In the morning, however, turtles swim there, which you can feed with cheese.
The beach itself is not very clean, the water is full of algae, there are a lot of fish swimming that touch you when you are standing or swimming…. brrr. To swim in clear water, you must either cross the bridge to the left or go further along the coast to the right.
And now I will tell my story, which still does not fit in my head and in the heads of all the tourists who witnessed it. It is insanely unpleasant to experience it again, but I cannot help but describe it so that none of my compatriots will step on this rake and go to this disgusting hotel where vacationers are not protected from anything.
To begin with, the bar on the beach opens at 10.00, my 2-year-old child needed to take medicine, my husband went to ask for some water for the baby at 9.40 (it was already put on the counter), which was refused in a very rude form.
The husband, holding the child in one hand, took the camera with the other hand and wanted to film how the staff in this hotel treat vacationers and small children in particular. This was followed by a complete nightmare, the bartender tried to snatch the child, apparently to put him aside and not interfere with the impending showdown, the other, apparently a security guard, grabbed his husband by the hand, at this time the bartender grabbed the camera and smashed it to smithereens. I myself was at the sunbeds, unpacking things, I see - my husband comes to me without a camera, I immediately felt uneasy, he explained to me what happened, I ran to the bar in a panic, because the memory card for this video camera contained the most important moments of my life, including being picked up from the hospital with my son, his first bath, the first spoonful of puree, and also the only video of the last years of my late grandfather's life.
At first, I kindly turned to him so that he would give me a memory card, that I would delete his video, I don’t need it and I don’t give a damn about the camera, you can earn money and buy a new one, and the moments that are captured on it are priceless for me . Ohhh how hard it is for me now to refrain from rude language, but I'm afraid my review will be banned. So, this comrade, with an impudent look, obviously speaking a lie, said that he did not know where my card was and he did not take it (although a witness later told me that he broke it in half and ran away with it somewhere). I will not describe in detail what followed after that, it is very unpleasant: all the showdowns with the hotel guide, managers, general director, owner. (There was no point in going to the police, I consulted with lawyers from Russia, we are not at all protected here, there is a risk that we ourselves will be made guilty, because this inadequate bartender cut his fingers when he hit the camera, apparently, and wanted to throw the blame on us.
And we had to fly out the next day, with a small child in our arms, so I couldn’t take risks there). After several hours of swearing and sorting out the relationship (I’ll omit the details, otherwise I can devote a whole book to this), the summary is as follows: the card was not found, the hotel owner apologized, gave a bag of stupid gifts and told the manager to come to the manager in the late afternoon to compensate for the damage for a broken camera (the manager had the camera so that he could look at its cost on the Internet). What do you think? For a camera that cost 350 euros, this manager gave me 150 euros in crumpled papers. To my indignation, he replied: “What do you want? This model is already 2 years old, it is not new and we estimate its cost at this amount. ” That is, he offered me to buy a used camera instead of mine, which was in perfect condition and, most importantly, the moral damage that was caused to me for the loss of precious moments, to my husband and my son, they did not appreciate in any way.
I was already so disgusted that they ruined the last day of rest for our family, drank all the blood and could not resolve the conflict, which most of the vacationers were aware of, that I no longer wanted to go back to the owner and pull money out of him, for moral damage, to heat up my nerves again and transfer it all to my son. I just swore at the manager, left him, returned to the room, took a bag of gifts from the owner, brought them to the reception and asked me to give them to the chef, saying that I did not need his gifts.
At dinner, I was approached by a lot of people who asked how our story ended and if the leadership was able to resolve the conflict. NO, the management does not care about tourists, we are not protected in any way in Turkey and it happened that it is not clear where we can look for help and legal protection. The next morning I flew to Moscow, for the first time so happy about the end of my vacation.
THIS IS THE WORST HOTEL, THE WORST STAFF and THE WORST MANAGEMENT that fails to organize the operation of the hotel, hire normal people and maintain the hotel in a decent condition. As one woman on the beach told me, this hotel is DISPOSABLE. You will definitely never want to come back here.
The only good thing I can say about this vacation is that there were a lot of wonderful people nearby who were ready to support, defend our rights and testify against unscrupulous employees. THANK YOU!
As a person who has traveled to many countries, who is closely connected with the tourism industry and just as a mother, I urge you to choose another hotel for your own safety and for the sake of organizing a good pleasant stay!
P. S. As far as you remember, I am closely connected with tourism, so do not hesitate, I will provide black PR among travel agencies and tour operators.
I think you yourself know that word of mouth is the most effective type of advertising, but in your case it is anti-advertising. I will also translate my review into English so that more people, including from other countries, do not spoil their vacation in your brothel, well, or in case your rude Russian-speaking employees do not convey my review to you.
And of course, before meeting you at the tourism exhibitions in 2016, I will definitely be waiting for you there, helping the visitors of your stand to get the most accurate idea of you! see you!
We rested from 26.08. 2015 to 05.09. 2015 with husband and 2 year old son.
Room: its condition and cleaning. The rooms are ordinary, at first glance you don’t see anything wrong, except for the bathroom - for some reason they considered it normal to hang wallpaper (? ? ?
) in the bathroom, which, naturally, due to high humidity, delaminate and move away from the walls. There were not enough towels, we made a remark and the next day the defect was corrected. Apparently, as in all average hotels, where cleaning is done, as they say, “for show”, the dust is not removed from any surfaces at all (see photo), the dust was wiped by itself, because it was impossible to breathe with my allergies. Okay, it's all tolerable. BUT! ! ! As for soundproofing (I see this for the first time), it is completely absent. If you or your child go to bed before 23-23.30 (before this time, the music is loudly yelling and karaoke is sung there), then you will have to stock up on earplugs or a bottle of motherwort. Daytime sleep, when there is a hubbub near the pool, this is a separate issue.
As you understand, our windows overlooked the pool, those whose windows overlooked the street said optimistically, “Well, it’s okay, after 3-4 in the morning the buses stop making noise and you can sleep peacefully. ” So I don't know where the lesser evil is.
Restaurant and food. The buffet for lunch and dinner consists of the following "divisions": a table with desserts (mainly consists of ordinary cakes and puddings, Turkish sweets are not spoiled every day); a table with fruits (melon and watermelon - near my house in a kiosk much tastier and riper; seasonal apples; once I saw figs and a couple of times peaches, which are snatched up in the first 15 minutes of dinner. Well, everything is honest - who has time, he ate). Well, that's all. Apart from the fact that you can apparently buy an orange juice for a couple of euros. (Apparently, they have their own vision of All inclusive); a table with hot (very monotonous, namely, chicken, turkey, stewed with various vegetables, fish - I tried it once and, sorry, spat it out, because
it had more bones than meat, spaghetti, pasta); a dietary table (consists of three dishes - boiled chicken, broccoli and peas with carrots), a children's table (horror. The same spaghetti was put there, french fries and nuggets are semi-finished products. Once I saw sausages there. That's all. besides nuggets and french fries?...: ) ), a stand with bread; and my favorite table with cold appetizers, half of which is a salad of tomatoes + cucumbers in different variations - with onions / parsley / sometimes arugula / various spices. This is really tasty, for a salad of cucumbers with tomatoes I put a solid 5, I basically ate it. For breakfast, everything is according to the standard - cereals, fruits, yogurts, rolls. And now the most interesting, with regards to the restaurant, which simply does not fit into my understanding of a 5-star hotel - TO FIND A CLEAN PLATE WITHOUT CHIPS, YOU HAVE TO WORK WELL.
I give my head for cutting off, that I am not exaggerating, I posted several photos that were taken on the last evening literally within 10 minutes and it was not difficult, because such dishes are everywhere and everywhere. This could not but upset every time, spoil the appetite and wonder - do I really have no right to eat from clean and whole dishes for this money? SHAME AND DISGRACE! ! ! ! In my presence, the man freaked out and broke the plate in half, trying to find a non-broken plate for his child. So if you suddenly get there, take dishes for the child with you for his safety, and for yourself at the same time, if you want to maintain a healthy appetite.
Also, as a mother, I couldn’t help but be upset by the fact that if you eat on the terrace (because it’s blown away by air conditioning in the hall), then Germans and Turks smoke around you at almost every table. As I was told, many foreigners choose this hotel, because.
its concept is that you can smoke outdoors anywhere, be it a restaurant, a bar, a swimming pool or even a playground. And I went there because I thought that the concept of this hotel is a family vacation with children. For me, these two concepts are not very compatible, are they?
Animation. Pleasant guys from Russia and Ukraine were more than delicate. We did not strain those who do not want to participate in entertainment events, but organized leisure activities for those who want to have fun. Sports events were held during the day, mini disco and show time in the evening.
Beach. The hotel is on the second line. Walk 10-15 minutes to the beach along the river. As a hiker, this was no problem for me. But many were strained by this path, plus the smell from the river is really not very pleasant, to put it mildly. In the morning, however, turtles swim there, which you can feed with cheese.
The beach itself is not very clean, the water is full of algae, there are a lot of fish swimming that touch you when you are standing or swimming…. brrr. To swim in clear water, you must either cross the bridge to the left or go further along the coast to the right.
And now I will tell my story, which still does not fit in my head and in the heads of all the tourists who witnessed it. It is insanely unpleasant to experience it again, but I cannot help but describe it so that none of my compatriots will step on this rake and go to this disgusting hotel where vacationers are not protected from anything.
To begin with, the bar on the beach opens at 10.00, my 2-year-old child needed to take medicine, my husband went to ask for some water for the baby at 9.40 (it was already put on the counter), which was refused in a very rude form.
The husband, holding the child in one hand, took the camera with the other hand and wanted to film how the staff in this hotel treat vacationers and small children in particular. This was followed by a complete nightmare, the bartender tried to snatch the child, apparently to put him aside and not interfere with the impending showdown, the other, apparently a security guard, grabbed his husband by the hand, at this time the bartender grabbed the camera and smashed it to smithereens. I myself was at the sunbeds, unpacking things, I see - my husband comes to me without a camera, I immediately felt uneasy, he explained to me what happened, I ran to the bar in a panic, because the memory card for this video camera contained the most important moments of my life, including being picked up from the hospital with my son, his first bath, the first spoonful of puree, and also the only video of the last years of my late grandfather's life.
At first, I kindly turned to him so that he would give me a memory card, that I would delete his video, I don’t need it and I don’t give a damn about the camera, you can earn money and buy a new one, and the moments that are captured on it are priceless for me . Ohhh how hard it is for me now to refrain from rude language, but I'm afraid my review will be banned. So, this comrade, with an impudent look, obviously speaking a lie, said that he did not know where my card was and he did not take it (although a witness later told me that he broke it in half and ran away with it somewhere). I will not describe in detail what followed after that, it is very unpleasant: all the showdowns with the hotel guide, managers, general director, owner. (There was no point in going to the police, I consulted with lawyers from Russia, we are not at all protected here, there is a risk that we ourselves will be made guilty, because this inadequate bartender cut his fingers when he hit the camera, apparently, and wanted to throw the blame on us.
And we had to fly out the next day, with a small child in our arms, so I couldn’t take risks there). After several hours of swearing and sorting out the relationship (I’ll omit the details, otherwise I can devote a whole book to this), the summary is as follows: the card was not found, the hotel owner apologized, gave a bag of stupid gifts and told the manager to come to the manager in the late afternoon to compensate for the damage for a broken camera (the manager had the camera so that he could look at its cost on the Internet). What do you think? For a camera that cost 350 euros, this manager gave me 150 euros in crumpled papers. To my indignation, he replied: “What do you want? This model is already 2 years old, it is not new and we estimate its cost at this amount. ” That is, he offered me to buy a used camera instead of mine, which was in perfect condition and, most importantly, the moral damage that was caused to me for the loss of precious moments, to my husband and my son, they did not appreciate in any way.
I was already so disgusted that they ruined the last day of rest for our family, drank all the blood and could not resolve the conflict, which most of the vacationers were aware of, that I no longer wanted to go back to the owner and pull money out of him, for moral damage, to heat up my nerves again and transfer it all to my son. I just swore at the manager, left him, returned to the room, took a bag of gifts from the owner, brought them to the reception and asked me to give them to the chef, saying that I did not need his gifts.
At dinner, I was approached by a lot of people who asked how our story ended and if the leadership was able to resolve the conflict. NO, the management does not care about tourists, we are not protected in any way in Turkey and it happened that it is not clear where we can look for help and legal protection. The next morning I flew to Moscow, for the first time so happy about the end of my vacation.
THIS IS THE WORST HOTEL, THE WORST STAFF and THE WORST MANAGEMENT that fails to organize the operation of the hotel, hire normal people and maintain the hotel in a decent condition. As one woman on the beach told me, this hotel is DISPOSABLE. You will definitely never want to come back here.
The only good thing I can say about this vacation is that there were a lot of wonderful people nearby who were ready to support, defend our rights and testify against unscrupulous employees. THANK YOU!
As a person who has traveled to many countries, who is closely connected with the tourism industry and just as a mother, I urge you to choose another hotel for your own safety and for the sake of organizing a good pleasant stay!
P. S. As far as you remember, I am closely connected with tourism, so do not hesitate, I will provide black PR among travel agencies and tour operators.
I think you yourself know that word of mouth is the most effective type of advertising, but in your case it is anti-advertising. I will also translate my review into English so that more people, including from other countries, do not spoil their vacation in your brothel, well, or in case your rude Russian-speaking employees do not convey my review to you.
And of course, before meeting you at the tourism exhibitions in 2016, I will definitely be waiting for you there, helping the visitors of your stand to get the most accurate idea of you! see you!
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- This is a maximum of 3.5 stars
- Honest review
- REVIEW IS MANDATORY TO READ IF YOU DON'T WANT TO SPINE YOUR HOLIDAY! With details
- Good hotel but reception staff leaves a lot to be desired
- I do not advise
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