Evaluation of two hotels in the Orpheus complex at once

Written: 14 september 2021
Travel time: 21 — 30 august 2021
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 6.0
Cleanliness: 4.0
Food: 8.0
Amenities: 8.0
I will leave my review here so that people understand what to expect.
We rested with my daughter from August 22 of this year to the 30th, that is, almost 9 days.
I'll start from the very beginning. Our plane was supposed to take off in the morning at 5 am, but the day before departure we were warned that the departure was postponed to 7 am, and we had to be at the airport no later than 2.5 hours. So there was no point in going to bed. At the airport, we found out that the flight was delayed by another 1.5 hours. We flew to Antalya at almost 11, while we got our luggage, left the airport building in a terrible heat and searched for a long time for the desk of our tour operator, its name was written in small letters, so we did not immediately find it. In Turkey, our tour operator referred us to the Turkish tour operator Kilit Global, so we had to find the bus of this particular operator. We were told his number, we went to look for a bus, and later it turned out that we were met by a minivan)) There were only 4 of us, me with my daughter and a woman with a teenage girl, who were already dropped off at their hotel 15 minutes later, and we The Cholakli drove for almost an hour. The guide who met us told us about something, but I just dozed off and heard almost nothing, then I regretted it. My advice: listen to what the meeting guide says.

Arriving in Cholakli, we were dropped off at the hotel, the guide took us to the hotel and left us there at the reception. The hotel employees speak Russian, so there were no problems with communication. They check into hotels everywhere from 2 p. m. , and since it was still early, we were immediately sent for lunch, and we left our things near the reception desk, no one offered us a left-luggage office, although it is listed in the hotel description. We went down to the restaurant and were confused, a large selection of dishes, somewhere you type yourself, somewhere the restaurant workers impose you. But the choice is really big. When in the afternoon we went up to the reception, we were told that the room was almost ready, we would be settled soon. And here we were in for a surprise. The receptionist took our suitcases and led us to our room. I must say that at home we were warned that the hotel has two types of rooms - some overlook each other, and the distance between them is small, while others overlook the outside, but are a bit more expensive.
After reading the reviews, we already knew that it is better to choose those rooms that overlook the outside, so we paid extra and expected to get just such a room. But it was not there! We were taken to the internal room, without even warning about it. Naturally, I was indignant and categorically refused to settle in this room. Then this guy from the reception just threw our suitcases and said to go downstairs. Well, our suitcases were small, so there were no problems with this, just this rudeness struck me. We went downstairs and saw that he was calling somewhere, he told us to sit and wait. Imagine, after a sleepless night, tired, having come to rest, we get a hassle. We sat like this until 15, then he told me to go to a nearby hotel, to Orpheus Park, and they would show me a room where we could be settled. Moreover, this boor did not deign to say that there is an underground passage between the hotels, but waved his hand in the direction of that hotel and said that it was 60-70 meters down the street.
In Orpheus Park, I was met by a very pleasant and friendly girl, they showed me a room that I really liked, and they asked me which side the windows of the room should face! And we settled in Orpheus Park for three days, as we were told. To be honest, a 4 * European hotel does not pull, but, apparently, in Turkey there are other criteria. Looking ahead, I’ll say that we later moved to Orpheus Queen, so I have impressions from both hotels. All this was a lyrical digression, and now, in fact, a review of the hotels. Orpheus Park is a complex of 5 buildings, between which there are two swimming pools. The rooms are clean, they cleaned us every day, but our towels turned out to be of dubious cleanliness, since I always take my towels with me for my face. The air conditioner worked, and when we opened the door to the balcony, it did not turn off, as it should, I think that it was only in our room, something did not work.
A small fridge that was always stocked with bottles of water. And since you can take water everywhere, in a bar, in a restaurant on the beach, there were no problems with drinking water at all. Orpheus Park has a huge restaurant, but there were still not enough places during rush hour, you had to run around with plates and look for a place. There are no trays, you run around with plates. There is a lot of food, you can eat to satiety. Meat, as many have already written here, chicken and turkey. But there was fish, several times there were seafood, in the morning there was always toast with cheese, scrambled eggs, pancakes, a variety of leafy salads, grated carrots. Soup for lunch and dinner. Moreover, for lunch one type of soup, and for dinner two. But with fruit one disappointment. There were always apples, watermelon and melon. Everything is tasteless. There were either plums or grapes, sliced ​ ​ oranges and grapefruit. I love tea with lemon, and lemons were only once. You take alcoholic drinks at the bar, they are also included in the paid service. The wine is white and red (red just tastes terrible, so we took only white), there are some liqueurs, tequila, but I'm not an expert here, I don't drink such drinks.

The description of the hotel says that the beach is at a distance of 300 meters, in fact, it is further, 500 meters. Every half an hour a shuttle goes to the beach, but it is only until 17:30. We used it only a few times, and then only because we saw that it was about to leave. Walk to the beach for about 7 minutes, so there was no point in waiting for transport. The beach hit us with mud. There is no sand-cleaning machine driving in the evenings, as happens on European beaches, so the sand is full of cigarette butts, water bottle caps and other small debris. Vacationers take more sunbeds than they need, so if we went to the beach a little later, we had to look for free sunbeds, once we even pulled the sunbeds from the neighboring beach, there were almost no people there. Their employee came to swear with us, but we persuaded him, promising to return the sunbeds to their place in the evening.
The entrance to the sea is gentle, there is no great depth, the sea was sooooo warm, and the sand was so hot that it was unrealistic to walk on it with bare feet. The beach of our hotel is large, respectively, and the area of ​ ​ ​ ​ the sea is large, but on the right at the bottom there are large sharp stones and almost no one went there. But on the left side there was pandemonium)) At the Orpheus Park hotel, the biggest problem is that Wi-Fi is only in the lobby, in our opinion, in the lobby) Therefore, in the evenings there was nowhere for an apple to fall, everything was busy with people who wanted to chat with relatives. During the three days that we lived there, there was no animation, or we did not hear it, our windows overlooked the garden. And then we were moved to Orpheus Queen. We were given a triple room for two. For the rest of the days we were not cleaned ONE TIME! I went to the reception twice and asked to clean the room, because the sand creaks under my feet. We changed the bed three days later, but the room was never cleaned. It stank from the sewer, the drain was clogged in the sink, which I also reported to the reception, but again to no avail, water flowed out of the shower onto the floor. But there was wifi in the room.
There were always places in the restaurant, but we often went to Orpheus Park, where the choice of dishes was richer and cooked tastier, by the way, this is not a violation, we were immediately told that we can do this. One evening there was a disco and a show by the pool. Our windows overlooked the neighboring hotel, where there was a disco every evening. I will say this, if not for Wi-Fi, then next time I would choose Orpheus Park.
The guide attached to us met with us and offered us excursions, there are many of them, the prices are different, we chose the historical one, to the church of St. Nicholas and did not regret it. The price for one person is $50. You can buy cheaper if you go to a travel agency outside the hotel, but we did not risk it, because. our neighbors told us about how they bought the tour there and what unpleasant surprises awaited them, to the point that the tour was postponed for one day, but they were not informed about it and they stood in the sun, waiting for the tour bus, for several hours, until found out what and why. Therefore, we decided to pay more, but go without surprises. The tour turned out to be very rich and interesting, I recommend it to adults with teenage children.

Such an extensive review turned out precisely because we had to live in two hotels, to see the difference, although these hotels are part of the same complex. Well, there are other buildings in Orpheus Park, I can’t say anything about them, we lived in the one in which there is a restaurant on the ground floor.
Would I like to come here again? I think yes. But the owner of the complex should think about improving the service, especially in Orpheus Queen, train staff, they are simply not at Orpheus Queen. And in Orpheus Park connect Wi-Fi in the rooms.
Translated automatically from Russian. View original

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