Your rating of this hotel:
10.0
from 10
Hotel ratings by criteria:
Rooms:
10.0
Service:
10.0
Cleanliness:
10.0
Food:
10.0
Amenities:
10.0
We had a family vacation in Sural Garden for 3 weeks in September.
I really liked everything (except for the children's program).
In short (on a 5-point scale), the main indicators are:
Sea: 5+
Beach: 5+
Pool: 5+
Meals (including its organization): 5+
Accommodation: 5+
Cleanliness on the territory and in the hotel: 5+
General organization and punctuality of the daily routine: 5+
Service: 5+
Staff attitude: 5+
Children's program: ZERO (if not minus).
For 3 weeks, many (of the staff) already knew by sight.
I would especially like to note the clear coherence and mutual assistance in the work of catering staff (restaurant, pavilion).
Everyone worked and helped each other, regardless of "ranks and titles. "
Well done!
===
According to the children's program (we chose Sural Garden, among other things, because we went on vacation with a child and the children's program was important for us).
1. Here it is ( see here https://www. sural. com. tr/sural-garden/ru/kids-club.html ):
"While you are enjoying your holiday, your children will spend their holidays also with educational and fun activities prepared by our professional Mini Club team. "
was not (in any case, we have never seen). Probably due to COVID.
2. According to the daily routine (the document was given to us at the reception on the day of check-in): the Mini disco for children was supposed to be from 20:45 to 21:15.
But instead, at 21:00, as a rule, an adult show began (which, in fact, is too early for young children to watch, but they had to).
And only then (after the adult show) did a kind of children's program begin (see point 3 below).
3. We have been to Turkey many times (since 1996) and in different hotels from 3 stars to 5.
But I have never seen children leave the evening children's "disco" in tears.
But in Sural Garden, this, unfortunately, was observed many times.
My personal opinion: the animator (probably) does not have his own children, and knowledge of child psychology is also at zero.
===
Many thanks to all (except for the children's "animator") members of the Sural Garden hotel staff team.
Thanks to you, the holiday was just wonderful!
We also thank Svetlana ("7 Wonders of the World", St. Petersburg) and Ramazan (Tez-Tour, Sural).
I really liked everything (except for the children's program).
In short (on a 5-point scale), the main indicators are:
Sea: 5+
Beach: 5+
Pool: 5+
Meals (including its organization): 5+
Accommodation: 5+
Cleanliness on the territory and in the hotel: 5+
General organization and punctuality of the daily routine: 5+
Service: 5+
Staff attitude: 5+
Children's program: ZERO (if not minus).
For 3 weeks, many (of the staff) already knew by sight.
I would especially like to note the clear coherence and mutual assistance in the work of catering staff (restaurant, pavilion).
Everyone worked and helped each other, regardless of "ranks and titles. "
Well done!
===
According to the children's program (we chose Sural Garden, among other things, because we went on vacation with a child and the children's program was important for us).
1. Here it is ( see here https://www. sural. com. tr/sural-garden/ru/kids-club.html ):
"While you are enjoying your holiday, your children will spend their holidays also with educational and fun activities prepared by our professional Mini Club team. "
was not (in any case, we have never seen). Probably due to COVID.
2. According to the daily routine (the document was given to us at the reception on the day of check-in): the Mini disco for children was supposed to be from 20:45 to 21:15.
But instead, at 21:00, as a rule, an adult show began (which, in fact, is too early for young children to watch, but they had to).
And only then (after the adult show) did a kind of children's program begin (see point 3 below).
3. We have been to Turkey many times (since 1996) and in different hotels from 3 stars to 5.
But I have never seen children leave the evening children's "disco" in tears.
But in Sural Garden, this, unfortunately, was observed many times.
My personal opinion: the animator (probably) does not have his own children, and knowledge of child psychology is also at zero.
===
Many thanks to all (except for the children's "animator") members of the Sural Garden hotel staff team.
Thanks to you, the holiday was just wonderful!
We also thank Svetlana ("7 Wonders of the World", St. Petersburg) and Ramazan (Tez-Tour, Sural).
Translated automatically from Russian. View original
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