New hotel with poor service

Written: 23 october 2020
Travel time: 15 — 22 october 2020
Who does the author recommend the hotel to?: For recreation with friends, for young people
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 9.0
Service: 2.0
Cleanliness: 7.0
Food: 7.0
Amenities: 6.0
The hotel is brand new with nice spacious rooms and modern interiors. Food quality, for 1 week is not tired. Drinks in all bars are local, with the exception of the bar in the lobby, they offer foreign brands of alcohol. Hotel 16+ (many tour operators do not warn about this) - those staying in seaview rooms will have to listen to dynamic music from the pool almost all day long, from 21 to 23 the music turns on at full capacity, then until 03.00 you will listen to the voices and songs of guests warmed up by alcohol .
If you are traveling with children, do not count on children's animation, entertainment, or toys. Taking a mountainview room (it's cheaper) you get a great view of the mountains with a guarantee of silence.
The service is specific - you can hand over things to the laundry only by providing an independent recalculation of linen + cost calculation. The room may not be cleaned due to the fact that the bedspread will be laid out on the floor of the balcony, etc. reasons. The entire room in such a situation will be photographed and you will be able to see on them, in particular, all your personal belongings. These photos are provided to you by the receptionist, and he rudely points out the shortcomings in your room. In fact, we ended up in an uncleaned room.

The spa is excellent, the price includes access to the sauna, Turkish steam room and hammam. Keep in mind - you will lose a significant amount of money if you refuse some of the ordered additional services.
The bus goes to the beach ~ 3 min, walk ~ 12 minutes. The beach is cleaned, but not carefully - in the sand you can find a lot of cigarette butts and similar small debris. The sun loungers are old, some of them are dirty, there will not be enough places when the hotel is fully occupied. The sea is clean. On the beach you can have lunch or visit the bar, which is included in the price.
Summarizing, we can say that the hotel is not bad, but the service is very specific, it doesn’t “pull” at all for luxury 5 *.
Translated automatically from Russian. View original