Huge disappointment

Written: 1 august 2017
Travel time: 14 — 26 july 2017
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 2.0
Cleanliness: 1.0
Food: 2.0
Amenities: 4.0
The Great Rule of Reviews on the Internet says: if the user likes something, he will rejoice in silence, and if something went wrong, then everyone should know about it. Therefore, it is very doubtful that such admiring and enthusiastic reviews about this hotel are written by vacationers.
The hotel is a few 5-storey buildings, with a terrible number of rooms, located in a small area. The reception is more like a checkpoint - a street counter at the entrance to the territory. There is not even a cool hall where you can sit and wait for your departure from the hotel.
We were 2 adult ladies settled in a room of 8 sq. m. with one bed for two. On the very first day, we asked to be moved to another room where there are at least 2 separate beds, but we were told that everything was full and would be moved in a week. A week later they showed me a room across the road at the very end of the territory - the 5th floor with a steep staircase. My friend with her sore legs just can't get up there. We refused. Those who gave money were given several keys to select a room.

The room is dirty. Vacationers have written about this more than once. In the corners, under the table - sand, other people's hair. The curtain on the window is broken.
The water in the shower did not drain. Bad smell from drain. The toilet is dirty and wobbly. Hot water is connected to the bidet built into the toilet. The room is not washed well, the dirt is simply smeared in the corners.
From the memo to the vacationer: "For stains on towels or bed linen, the hotel administration will be forced to charge a fine. "
The audibility in the rooms is excellent, every rustle in the corridor, every dialogue of people passing by, the slamming of the door, the clatter in the corridor, everything is perfectly audible day and night.
The landing is not something that is not washed, it is not even swept. When we drove up the stairs on the floor there were unwashed plates and crumpled paper. For 12 days of our stay, no one removed it.
The TV didn't work.
The air conditioner is very noisy even at the lowest speed. When the air conditioner was turned on, a putrid smell came out of it. Apparently the system is never cleaned.
The territory of the hotel is covered with artificial grass. Under this covering, there are a horde of ants, which are periodically poisoned by something and vacationers breathe it.
The toilet next to the bar is a disgrace! There is no toilet paper. In the second cubicle of the toilet, the walls are smeared...
The beach is 400 meters away. But umbrellas and sun loungers are paid. The beach is sandy, but there are stones in the sea, the sea is not very deep. Another point, on the way to the beach some kind of gutter. The fragrances are uninspiring and the 40 degree heat adds a special color to them.
Dolphin Beach is 2.5 km from the hotel. The beach bar is chargeable. If you are spotted there with your drinks or food - a fine of $ 10 per person.
Transportation to this beach is done at 10.00, so it is problematic to return to the hotel for lunch.

In the bar of alcoholic drinks: wine, vodka, gin, crayfish, beer. BUT NOT ALWAYS!! ! In the first week of our stay in the bar there was no wine for 2 days, in the second week there was also no wine and gin for two days, there were only raki and vodka. Drinks are poured into disposable cups: wine is poured into 13 or 12 cups, vodka and gin are about one sip into a cup. You can't take more than two servings!
During our vacation, a folder with passports and money were stolen from one woman. She was nervous and in terrible stress. She came to the bar and asked for vodka, she was given 2 sips. She tried to explain that for her condition, his "nothing". But it's useless. The bar closes at 22.00. Everything else is paid.
The food is monotonous, so to speak for an amateur. Pasta, boiled vegetables, sausages, soy patties and nuggets, soup based on flour, spices and some leftovers from dinner. Delicious rice. Boiled chicken or turkey in spicy sauce (but every other day), there was fish 2 times, cucumbers, tomatoes, cabbage, greens. Most of the food is piping hot. There is no baby food. There is not enough space in the dining room. I did not come for lunch / dinner in advance - there is no table, I was late - there is no food. In one of the breakfasts, the girl was very arguing with the cook that there was nothing but eggs. Some time passed, the cook brought out boiled cauliflower.
In the common pool, children mainly frolic and it is problematic for an adult to swim calmly. There is a children's pool, a small playground and a water slide. In the evening, the bottom of the pool is cleaned, but we have never seen the water in it changed (as someone wrote here) . .
When buying a tour, this hotel was offered to us as 3+. In our opinion, this is a hotel that is not worth a single stay.
The only plus is a very clean and transparent sea. But I would not recommend this hotel to my family and friends.
Translated automatically from Russian. View original