Пир во время чумы или вся правда о отеле и вирусе Коксаки Feast during the plague or the whole truth about the hotel and the Coxsackie virus

I have to write this review so that people really know the truth, both about this hotel and the current situation with the Coxsackie virus in Turkey as a whole!
We bought a tour to Turkey in advance (at the beginning of summer) to this hotel for a trip with the whole family. Then the media began mass publications about the virus in Turkey. Of course, we were very alert and began to find out the situation everywhere. Opinions turned out to be very contradictory - in all forums there was literally an information war "for and against". Someone wrote that they got sick with a virus, and someone that everything is perfect and that there are attacks in general on tourism in Turkey because of politics. As a result, we could not get an exact opinion. We contacted the travel agency where we bought the tour.
They clarified whether it is possible to return the money for the trip in connection with such events, or change to another direction, or at a later date - but they told us that this cannot be done, and they can return the money to us only with a loss of 30-50% of the cost of the tour . They also reassured that the situation in Turkey is ideal, no one is sick and all the information about the virus is a stuffing of competitors, and the Russian media picked it up so that people would better go to Crimea to relax. We were also told, for example, look in foreign media, in Germany for example (which also actively rests in Turkey) - they don’t say anything about the virus at all. So don't be afraid and go. And in addition, the director of the agency said, for even greater persuasiveness - "I have a daughter in Turkey for 2.5 months and everything is fine with her. "

In the end we went!
Since it is more customary to discuss the specifics of the hotel here, I will dwell on this too.
We lived in the Kamelya K Klub hotel - this hotel consists of a set of two-story buildings (someone calls them "bungalows", but these are rectangular buildings in each of which there are 4 or more rooms, depending on the length of the building and the number entrances). The territory is quite large, and the territory is also common for 2 more hotels: Fulia and Selin - these hotels are already multi-storey modern buildings located closer to the sea. But the territory of all three hotels is common, including bars, swimming pools, animation, football and tennis fields, there is also a small water park and a mini-zoo. All this was called "Kamelya Collection Exclusive Hotels"
Directly about our hotel. We lived in a two-story building, consisting of one entrance, in which 2 rooms were downstairs and 2 rooms up the stairs on the 2nd floor. We had a two-room family suite on the 2nd floor. Number 1118.
A few words about the room: I would call it "traces of former luxury ...

", the room is comfortable 2 large rooms, a large common bathroom including both a bath and a shower. But, the room itself and the furnishings in it were already decently shabby, and some moments were generally terrible: on the walls and ceiling in several places there were visible traces of what - some leaks on which mold had formed - all this looked like dirty gray spots on the wallpaper, also the wallpaper was stained with something in many places (spots and smears of different colors, most likely from food .... ) The air conditioners worked very poorly, one of them showed old traces of fire. We made a remark about this at the reception, they came to see us and said that all their rooms are like this and there is nothing special to change for ...Well, in general, we somehow put up with it, Fortunately, we planned not to sit in the room especially on vacation. But such a room is not a 5-star hotel at all!!! On the strength of 3 stars.
Next, I'll talk a little about food. There is nothing particularly to complain about here.
The restaurant is really good, a huge selection of dishes, fruits, drinks. There is a late breakfast, a late dinner, and also on the beach a bar where they cook burgers, and not an open cafe on the coastline. In general, you can eat around the clock. The only thing - a lot of people and queues everywhere. And if you come at "rush hour", then you may not find a table at all. Therefore, in order to sit down normally, it is best to come to the opening (full assortment and everything is clean) or closing (but there is already a lot and it is already dirty).
A little about alcohol and drinks. Everything is OK as well. In bars, beer and wine flow like water, many different cocktails are prepared. Everything is really high quality and tasty. The bartenders are kind helpful Turks as well as Russian guys.
Pools. Big, beautiful, clean. There are several. In the pools there are interesting slides and houses for children.
There is a rather interesting water park on the territory, with quite serious high slides designed in the form of paths from the dragon's mouth. We did not use the pools and the water park as protection against the virus, but this did not save us in the end ...

Sea and beach. The beach is large, as a selected fragment on a common coastline, but without fences (that is, the passage between the beaches of all hotels on the coastline is free). Compared to the beaches of other hotels (we walked along the sea along the coast), this is the cleanest. But they only clean the line near the water. Between the sun loungers, if a child starts digging in the sand, then solid cigarette butts, peach pits and other small debris come out. In places - again, due to the large number of people, it is better to take places in advance in the early morning. Otherwise, if you calmly and leisurely come after breakfast, then there will simply be no free places (especially if you also need 3 at once nearby).
The sea is clean and good.
Smooth sandy entrance to the water. Right next to the beach there is a big water entertainment company, the most popular among the people is the parachute.

Now about the glaring problems and what pissed me off cardinally.
I already wrote about the quality of the room above (and I’ll even try to post a photo here), but this is still a trifle compared to the next one.
1. Host company Intourist and its guide (Bogdan). At the first introductory meeting at the hotel, the guide began with the following, I quote verbatim - "be extremely vigilant, crime has worsened, people have descended from the mountains. The hotel has free access from the street, swindlers (including even Russians) come who are watching you on the beach or in bars, enter into friendly conversations, especially in bars, find out where you live (what hotel room, and also where in Russia), after that they steal your room key card, clean the whole room, and when you even then you come to Russia, then your apartment there, too, has already been cleaned).
So, the guide described this problem as the main one in the hotel. As for the rest, everything is chic, rest. Just remember to carry your voucher with you at all times, especially when going out into the city. And then anywhere, even in a hotel, the police can stop you and check your documents (such as martial law, they have increased vigilance).
When we asked the guide - how is the virus in the hotel. He said he didn't exist at all! And out of 1200 tourists for the entire season, only two of them got sick (and not with this virus, but simply got hurt with something). Most likely, the entire staff of tour operators are specifically taught to speak like this. But at the same time, this is a complete lie and concealment of the real situation with the virus!

The setup came out with medical insurance, the guide clumsily clarified during the conversation that we had insurance with a deductible. That is, to use insurance, a doctor and treatment, you need to pay 30 dollars per person on the spot.
And only after that you will be treated. This is like, so that people don’t turn to trifles ...At the same time, the tour operator in Moscow did not warn us about this at all and said that we had a complete package of documents and “do not worry about anything” ....And when we after the conversation with a guide, we asked the tour operator in Moscow for clarifications and clarifications, we were told - "are you sick already or something? oh well, don't worry, relax and don't get sick : ) .....
I also note that the Intourist guide at the hotel still framed us with a tour. Signed up for sea fishing. Before the day of departure - no message from him - where and what time they pick us up (and he promised that he would definitely let us know). I call him on the phone myself, and he says - "and there will be no fishing tomorrow, two of the group fell ill and were put in the hospital, and the incomplete group will not be taken. " Note (for further understanding - "got sick and ended up in the hospital", this was already the first signal ... ). What got sick? I ask him.
He replies - "caught a cold" ...(it is immediately clear that this is complete nonsense). In general, the tour was postponed 3 more times! ! ! And every time there was no information from the guide and I myself ran and called him. And the answer was always the same - they fell ill again, this time the children, they had no one to leave them with, etc. and again all sorts of stupid reasons like, "overheated", ate something wrong, etc. ...Even then we realized that this was a signal ....
As a result, the fishing did not take place, and after almost a week the guide returned the money back to me, even without any apologies.

In conclusion, about the Intourist guide, he also set us up 2 times with the cost of renewing the room, we left the hotel in the evening, and the room must be returned by 12.00. He said (and by the way, the travel agency in Moscow, when we bought the tour, also said) that extending the room until the evening would cost no more than 50 dollars. As a result, when we asked for this on the day of departure at the hotel reception - there we were billed 140 euros (20 euros per hour for extending the room !!! ).
And the culmination was the complete disappearance of our guide from the hotel the day before our departure. There was nothing on the stand at the hotel, where they were supposed to post a list with our names and the time of transfer from the hotel in the evening of the day before departure. And besides, the plate with the photo and contacts of our guide was generally broken off ....The guide answered more to my phone calls and messages in the Whatsapp. Perhaps, and quite logically, he was fired. But they didn't send a replacement. And this is a pure cant and responsibility of Intourist. In general, Bogdan and Intourist - a big heartfelt greetings to you ! ! !
As a result, we ourselves had to contact the agency in Moscow, shake the hotel reception and get information about the time of our departure. In general, there was no need to relax on vacation!
Well, now the main thing! Coxsackie virus, be it wrong!
Here is the real truth for you.
We arrived at the hotel prepared.
By the middle of the day he had a fever, it was getting worse. The first symptoms were like this (at first we tried to console ourselves that it could be a sunstroke or something that was not eaten ... ). At night the temperature rose to 40 degrees. We periodically gave children's antipyretics to alleviate the condition. The next day, the child developed a rash: on the ears, sinuses, on the palms of the hands and feet. The temperature fluctuated intermittently. Fortunately, we arrived at the hotel with a supply of our medicines and prepared (we learned how to be on the Internet in case of emergency). As a result, the temperature jumped for 3 days and we brought it down with antipyretics as needed. The child was very tormented, especially at night, there were 3 sleepless nights. The temperature was replaced by a problem - the rashes on the body turned into painful blisters, which burned and itched and worried the child very much. For relief, we smeared them with Kalamid.

Also, rashes and inflammation were in the mouth. It was also very disturbing for the child and he could hardly eat. As a result, the last 4 vacations went down the drain and turned into a "infirmary" ...
After what happened, I began to look more closely at the public in the hotel. And he noticed that: a lot of strollers are brought to the restaurant for food, which are hung tightly and the children are not specifically visible. On the beach, I looked more closely at young children and noticed a similar rash in many, it is especially noticeable on their hands.
So it turns out - the virus is an absolute reality and the hotel is amazed by it.
As a result, the active stage of the disease in a child was about 4-5 days. Now there are residual rashes on the skin, as after measles, they disappear for a very long time.
And a few words about myself. From the first day at the hotel, in addition to all the meticulous hygiene, I made myself a systematic "disinfection" with alcohol in the bars.
On the forums, someone said, like "drink 50 grams of gin and don't worry about the virus. " As a result, I did not get sick while we were 12 days in the hotel. But he fell ill on the second day after arriving in Moscow. So there was a longer incubation period. I fell seriously ill and I can already accurately describe my feelings. When I woke up in the morning I felt a slight malaise, which intensified with the course of the day. From the middle of the day, the joints began to break, weakness increased and the temperature rose. By evening, he barely crawled to bed. My throat started to hurt. At night, a strong fever began, with a rise in temperature to 40+. In the morning I found rashes, I have them only on the palms of my hands and feet, but in the most painful places (in the folds of the skin, on the fingertips). It is so unpleasant that it even hurts to walk. Sore throat and inflamed mouth. It hurts to eat, I can only drink cold water. I've been suffering for 3 days now, something really doesn't let go yet ....

As a result: everything written is pure truth. I hope this will help you get real information about the current situation in Turkey. It is up to you to choose whether it is worth playing such roulette for your paid a lot of money.