Плохой сервис Bad service

Rest 2020. The year when the hotel was allegedly opened.
We were settled in this hotel due to the fact that the hotel in which the rest was planned was closed. They brought us to this (And all the hospitality began when we checked in, but I won’t go deeper, it’s just that the guys weren’t up to us, they gave questionnaires to fill out and, without enthusiasm and joy, they told us where to go.
The time was around 4:00 pm. There is nothing to eat, we hardly found a bar that had rice and salad leftovers (not enough for two). The level of hospitality was zero. Employees strained their duties and it was very noticeable. Greenery (trees, palm trees) in the hotel is also very small, because. he's new. All these events prompted us to tell our travel agent that we no longer want to stay at this hotel. The next day, with some difficulty, we were moved to another (wonderful) hotel. And the worst thing that happened was that I forgot my jacket in the closet. And of course, in the end, none of the Diamond Deluxe staff saw my jacket. She disappeared.