Great beach and delicious food. That's where the pros end.

Written: 9 september 2020
Travel time: 26 august — 2 september 2020
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 2.0
Cleanliness: 3.0
Food: 8.0
Amenities: 9.0
Bought the tour for two families. Our travel agent rode among us and with his help they registered a check-in in quiet rooms and a settlement nearby. We've arrived. Rooms in different buildings and with windows to the amphitheater...There was no response to the request to settle as indicated in the reservation. "Pleasantly" surprised paid internet and paid safe. The meeting with the Anex Tour Guide was even more upsetting, as the representative behaved disgustingly. In a boorish way he offended tourists, extorting to buy excursions, so as not to "violate statistics" or pay a tip to the guide in the amount of $ 20. And in this vein, all other questions. In the meantime, we keep asking for quiet rooms as the night passed without sleep. Answers such as no rooms available, although the loading of the hotel was a little more than half.

We complained to the Guest Relation Manager and to the head office of Anex Tour and - oh my god! - rooms were found, our reservation was found with written wishes. It turns out they just didn't notice. The hotel is not clean.

Service, to put it mildly, unobtrusive. Hygiene products were requested for 3 days to no avail, I had to take at least shampoo on my own on a cart. Do not buy bath accessories in 5*. There is practically no animation. But against this dim background, I want to note a really gorgeous beach, excellent territory and really good food. Something like this.
Translated automatically from Russian. View original