Отзыв об отеле Castle Resort & Spa Hotel Sarigerme Review of Castle Resort & Spa Hotel Sarigerme

I didn’t like the rest, I really didn’t like the TPG company, we had a long showdown with them through the Coral travel company, from which I bought the tour. On the first day we were settled in a lower-class hotel, a terrible hotel, they offered us a basement room, we had to pay extra money from our own pocket in order not to live in the basement room, as a result we were moved to the floor above, to the first. I dealt with TPG for a long time, now I gave them my account number, they said that for a day of staying in another terrible hotel, they would reimburse me 174 UAH. We spent a day in THE ONE CLUB HOTEL, this hotel is a four, but it's hard to call it a four. I spent half a day looking for someone to call. how to find out what, how to find out, because at the airport they just sent us to the bus and that's it. There are no representatives of TPG in the hotel and they don’t exist, as a result, I figured it out, found a representative office of the company, they didn’t know about the situation, they started saying that we could go to our hotel ourselves the next day, then they promised that they would come - they didn’t . The representative of the company promised to come and take us to our hotel, as there was no guide. Nobody approached us, didn’t explain the situation, didn’t apologize, they just threw us for a day and that’s it. I myself spent my time and nerves trying to find out what was going on, but I never found out. Then we were picked up by a representative of the hotel we had booked. I ended up in our Castle Resort & Spa Hotel Sarigerme the next day, thanks to the staff of this hotel. We liked everything there, I would go there again. The food is good, with the room, there were no problems with cleaning the room. They settled us in 30-40 minutes, after we arrived, they asked us to wait until the room was cleaned. On the last day, our flight was rescheduled for a later time. We chose this hotel on the vacation website. com on ratings, reviews, photos. The hotel is located on a mountain, there is a rather small area, 2 pools, there are no slides there, there was one girl from the animation, she spent a couple of aerobics, turned on the music. We can say that there was no animation. Near the village, there are shops, bars. I really liked the hotel itself. There was no guide at the hotel, no one offered us excursions.