Terrible staff!!!

Written: 3 june 2018
Travel time: 24 — 31 may 2018
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 1.0
Cleanliness: 5.0
Food: 5.0
Amenities: 3.0
The hotel was chosen because, 15 thousand per person, there were no special expectations !!!
There is a lot of false information about the hotel:
1.4 stars - 2 with a strong stretch for 3!!!
2.2nd coastline - in fact the 42nd !! ! The bus is once after breakfast and it is not always possible to fit.
3. Rooms are cleaned every day, linen is changed three times a week, towels are changed every two days - cleaning is somewhat like not every day, linen was not changed even once, towels only when you ask !!!
4. Wi-Fi is free - there is no free Wi-Fi, because the reception has the simplest router for home use TP-Link and it does not pull just technically. When there are many guests at once, you can forget about the Internet. The greed of the owners will not let you have a connection!!!
5. Hotel beach - nonsense and inventions of the same owners, there is no hotel beach. Everyone relaxes on a common city beach or on hotel beaches with the condition of purchasing something in a bar.

6. Outdoor pool - you can use the pool from 10 to 18, as the rest of the time is chlorinated.
7. Food Al in- we had a late check-in, dinner was already over, no dry snack, no tea, nothing. Bar until 22-00, we came up at 21-45 and asked for two gin and tonics. The first thing we encountered at the hotel was a rejection. Not!! ! Why? Because it's over!! ! Go to the supermarket!! ! Is there money? (reply from restaurant manager)
In principle, no one was hungry during the entire stay at the hotel. Soya meat, a lot of lettuce, herbs, there were no fruits at all, a lot of olives and cheese.
The hotel itself is not bad, and there is a beauty in remoteness, as there is a beautiful view from the window on the whole of Marmaris, on the Marina, on the sea, near the forest, you can go for a walk!! ! There is a charm in the fact that you had to go to the city bus stop, otherwise Al in makes itself felt)))))))))). Rooms, almost all had two rooms for four people, I don’t want to walk, space !!!
The whole nightmare and negativity from the STAFF of this hotel, the only exception is the administrator Samat from Kazakhstan, he is the only sane and adequate hotel employee !! ! Big THANKS to him!!!
All the rest are rude and with open hatred for Russian tourists, they can’t work in the hospitality industry at all, it’s clear that everything comes from the owners !! ! When breakfast, lunch or dinner, you can’t sit still, they just take out plates and glasses from your mouth, 5-6 times you need to say that they would not touch and move away !!!
The manager of the restaurant is not a professional at all, he provokes conflicts himself!! ! Yells, snaps!! ! Behaves like a market woman!!!
Apparently they know that there is animation and they have a peculiar vision of this service, they can just sit down at your table in a company or turn an empty cup on you!!!

They don’t care about the guests at all - they bought an excursion with a very early departure from the hotel at 6-30, asked the reception to wake up two rooms at 6-00 !! ! I go out to the reception at 6-15, the administrator sits chatting with one of the waiters and he is doing well!! ! I ask why didn't you wake me up? Answer, A. Yes, you should have got up!! ! (this is a common service in hotels, it is the responsibility of the administrator)
Summary:
For 15 thousand rubles (even 15.500 is already a lot) you can go and not sit in a hotel!! ! And it is better not to communicate AT ALL with the staff!! !
Translated automatically from Russian. View original