I don't wish anyone

Written: 4 august 2011
Travel time: 23 july — 3 august 2011
Who does the author recommend the hotel to?: For recreation with friends, for young people
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 2.0
Cleanliness: 6.0
Food: 2.0
Amenities: 4.0
Arrived tonight from this "paradise". Vacationing with a friend. What can I say, I have never had a worse vacation. I will try to tell everything in order and not biased.
We checked in quickly and got a nice room. As for food, if you eat only at the hotel, you will remain hungry. The choice is very meager, and yesterday's salads and snacks, filled with mayonnaise, were absolutely not pleasing to the eye. The only thing I can put a plus for is the soup-puree. In connection with recent events, we did not try any alcohol, we stocked up on our own, bought at Duty Free.
The staff at the hotel, especially the Turkish girl at the reception, were not particularly friendly. And that's putting it mildly. A couple of days later, leaving the room, we hung a sign asking for cleaning, leaving a small reward to the maid. Returning, they discovered the loss of three gold chains, which they themselves, by their own stupidity, left on the table. We contacted the reception and the guide.

No action followed. Of course, I understand that it is only my fault that I left the jewelry just on the table. That there is a safe, for a fee. But after all, I pay for a ticket not small, for me, money, why, when leaving the room, I have to hide everything, and in general even think about it. After all, I came to rest. On the last day, when leaving, the question of the loss of gold was raised again. The receptionist, without a shadow of modesty, told me that I was a drunk prostitute, got drunk somewhere and lost it. Believe me, I know how girls on vacation can behave, but I am not one of them.
Beach. A small piece on the city beach. Free sunbeds could always be found. Next door, good sun loungers belonging to the restaurant FAROS beach. Always in the presence of empty seats, however, you have to order something. But on the other hand, a pleasant atmosphere, friendly staff led by the manager Sexy Braun. Positive man.
Despite the many disadvantages of the hotel, the vacation for me was quite good until the day of departure. Upon arrival, the wall above the bed was stained. Not much, as if the heel was driven along the wall, after which black stripes remained there. We, in our ignorance, did not pay much attention to this. And an hour before departure, the reception called the room and said that if you have something painted on the wall, you will have to pay a fine. I said we didn't do anything like that. Handing over the key, at the reception, having not yet checked the room, they began to claim that something was painted on the wall. I naturally agreed. Because that's how it was when we got there. But then the receptionist began to argue that this was not possible, that this had not happened, that the rooms were being checked. Which means I have to pay a $100 fine for something I didn't do. A conflict ensued, at my request a manager who did not understand anything in English, let alone in Russian, came.
He did not participate in our skirmish in any way, he just stood stupidly and watched. I was insanely offended that they wanted to hang on me what I did not do. Then one of our guides, the company Tez Tur, appeared. After listening to both sides, and looking at the cause of the conflict, he simply said that he had to pay. I categorically refused. Then they said they would call the police. And here, I was not afraid and insisted on my own. I was sure that Tez Tur employees would protect my rights and the matter would not go so seriously. But my confidence was shaken when the guide said: "That's it, I'm leaving. " Excuse me, how do you understand this? ! ! And he left. At the information stand, I found the Tez Tur tourist help line. Calling them didn't help me at all. Call to nowhere. The police arrived, along with them came our second guide. At that time, almost the entire Russian population of the hotel gathered, which tried to support us. Thank them for this! In principle, absolutely nothing followed from this guide either.

Just a waste of time, on useless clarifications. We were told that either we pay, or we are taken to the site, where the services of a guide as an interpreter will already cost $ 50 per hour, statements from the parties with claims will be written there, all this will be sent to the court for consideration, etc. etc. Therefore, we are late for the plane, tickets disappear, the question of housing arises ......and many, many other things. At that moment, I realized that absolutely no one would protect me and my rights there. That the company I bought tickets from washes its hands of it. Then I broke down, and we gave everything we had 100 tours. lira, and this was not enough. The only thing you can thank the guide for is that he added the remaining amount.
In the process of everything that is happening, it also turned out that last night, the receptionist hit the Russian girl in the face twice. All this was filmed on camera. But the girl herself refused any claims.
In this case, I can't say for sure that it was. But the fact remains. The staff raised their hand to the tourist! ! !
It offended me even more that the guide asked: well, tell me, did you do it? ........The vacation is ruined. Memories are the worst. There is a swarm of thoughts in my head: why are they not talking about such nuances while being transported to hotels, that this can be so? Why are we just being scammed for the money we pay?
Even after the guide said that he had been working for 6 years, the thought came to mind, why would he make problems with the employees of the hotel where he still works, for the sake of some principled tourists? Of course not. It is easier to take the side of the victorious than to help those in need.

But still I will say, go to Maramaris! You won't get bored there!

Sorry for such a long story, I just want to share with everyone and warn.
I will not say that you do not go to rest in this hotel, but still think well.
Translated automatically from Russian. View original