Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
4.0
Cleanliness:
7.0
Food:
6.0
Amenities:
10.0
We have not had a more disgusting holiday for our money.
Check-in - arrived at 12 o'clock at night, did not settle for a long time, they do not understand Russian. They offered to go to eat, everything was washed in the dining room and there was no food, we went to bed hungry, this is 5 stars ultra.
1-2 days - at 3 am we woke up from the unbearable smell of the kitchen. This air conditioner was drawing in air and this problem is systemic. For two days we went to change the room. At the end of the second day we moved, we were given a room with a view of the outbuildings and the music from the restaurant vibrated the room until 12 at night. No one apologized, we can say that we were punished.
Day 3-4 - nature is beautiful, the sea is cold (we like it). There are so many people in the hotel that there are always queues for food.
Day 5-6 - WE WERE robbed!! ! We bought jackets through the shop in the hotel, put them under the table in the room. In the morning they left, the room was cleaned by a cleaner, they came to the room and discovered the loss of things, no one responded to our calls to watch video cameras, call the maid, etc. The girls from the reception called the head of security, he replied that he was already asleep (at 21.00). We were extremely outraged and we said that we would call the police, then the general director sent a message to the translator and ordered it to be translated to us “If there are no other fingerprints in the room, then they will file a police report against us. ” And nothing that the maid works in gloves and she washed everything. We called the police, at 12 midnight, a team arrived, took fingerprints and we went to the police station to write a statement. It was not possible to immediately write a statement, because the official translator did not arrive, so at three in the morning we were brought to the hotel. In the morning the police came to take us to the police station to file a complaint about the theft. The police were waiting for us in the lobby along with the head of security and the general director of the hotel, who not only did not apologize, they did not even get up, did not apologize, did not contact us at all !!!
Conclusions:
1. The police work in good faith.
2. The hotel does not meet the level of 5 stars ultra.
3. The hotel administration treats its guests disgustingly, dismissively and in general, according to the administration’s reaction to theft and to settling in a room that does not even meet sanitary standards - this is a system of robbing tourists worked out at the hotel.
WE DO NOT RECOMMEND ORKA LOTUS BEACHE HOTEL in Marmaris to ANYONE.
Check-in - arrived at 12 o'clock at night, did not settle for a long time, they do not understand Russian. They offered to go to eat, everything was washed in the dining room and there was no food, we went to bed hungry, this is 5 stars ultra.
1-2 days - at 3 am we woke up from the unbearable smell of the kitchen. This air conditioner was drawing in air and this problem is systemic. For two days we went to change the room. At the end of the second day we moved, we were given a room with a view of the outbuildings and the music from the restaurant vibrated the room until 12 at night. No one apologized, we can say that we were punished.
Day 3-4 - nature is beautiful, the sea is cold (we like it). There are so many people in the hotel that there are always queues for food.
Day 5-6 - WE WERE robbed!! ! We bought jackets through the shop in the hotel, put them under the table in the room. In the morning they left, the room was cleaned by a cleaner, they came to the room and discovered the loss of things, no one responded to our calls to watch video cameras, call the maid, etc. The girls from the reception called the head of security, he replied that he was already asleep (at 21.00). We were extremely outraged and we said that we would call the police, then the general director sent a message to the translator and ordered it to be translated to us “If there are no other fingerprints in the room, then they will file a police report against us. ” And nothing that the maid works in gloves and she washed everything. We called the police, at 12 midnight, a team arrived, took fingerprints and we went to the police station to write a statement. It was not possible to immediately write a statement, because the official translator did not arrive, so at three in the morning we were brought to the hotel. In the morning the police came to take us to the police station to file a complaint about the theft. The police were waiting for us in the lobby along with the head of security and the general director of the hotel, who not only did not apologize, they did not even get up, did not apologize, did not contact us at all !!!
Conclusions:
1. The police work in good faith.
2. The hotel does not meet the level of 5 stars ultra.
3. The hotel administration treats its guests disgustingly, dismissively and in general, according to the administration’s reaction to theft and to settling in a room that does not even meet sanitary standards - this is a system of robbing tourists worked out at the hotel.
WE DO NOT RECOMMEND ORKA LOTUS BEACHE HOTEL in Marmaris to ANYONE.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- The holiday was pleasant!
- The impression is ambiguous
- Hotel for total relaxation
- Good hotel
- The hotel is beautiful, but everything is spoiled by the staff in the restaurant
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