Всё плохо! Испорченный отдых! Everything is bad! Spoiled vacation!

We arrived in the afternoon.
They put us in a room that was old, dirty, smelly.
From the ceiling in the bathroom, sewage flowed straight onto his head.
Shabby furniture, smell of mold and dampness, dirty floors.
Attempts to relocate us to another room were unsuccessful, we had to spend the night in this cramped room.
No one at the front desk wants to do anything.
In the morning, the next day, when we turned to Victoria's guide from the TUI agency for help, we heard in response that no one was interested in our problems, since she only sells excursions.
Discontent and unwillingness to help and solve the problems of their tourists.
I had to solve this problem myself.
Only after the scandal at the reception, the administrator Olga agreed to move us to another room.
With food, too, everything is very bad, it simply does not exist.
Not tasty food, dirty dishes, tables.
It's the same with the beach. Old deck chairs, uncleaned beach, cigarette butts everywhere.
Who gave the hotel 4 stars?!
Ruined vacation and wasted money.