Good location, clean sea. Attitude towards Ukrainians/Russians is bad

Written: 11 july 2021
Travel time: 3 — 10 july 2021
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 5.0
Cleanliness: 9.0
Food: 7.0
Amenities: 9.0
I chose this hotel based on reviews, so I decided to write a review.
From the pros:
1) very clean sea and beautiful location.
2) the hotel has been renovated, so everything is brand new, the rooms are beautiful.
3) is located a few km from the city center of Kusadasi.
4) in previous comments, many wrote that there are no showers on the beach. Now there are definitely showers, changing rooms, toilets. There is a beach bar. There are a lot of sun loungers on the pier. The sandy beach is small, but there are few people there, there is always a place.
5) I also want to note the work of the waiters and cleaners, they tried very hard.
6) for those who love water slides, there is a water park, as for a hotel - very decent. Works from 10 to 12 and from 14 to 16.
7) food as in all hotels in Turkey. Many wrote about the lack of meat, we had plenty. There was fish almost all the time, 1 time they served crayfish. Good white wine.

8) we were told that there are 4 ala carte restaurants, but it was possible to visit only 2. If you stay more than 6 nights, then a visit to 1 restaurant is free. I want to warn you that you need to book a restaurant at least a day before visiting and it is possible to do this only from 9:00 to 12:00. Nobody warned us about this. And then, when we were sitting and waiting for Elena for 30 minutes in order to book a table in a restaurant, she told us about it. She recorded us with a great favor and then after 3 days (as you understand, not in a day). Somehow ugly.
9) Good Wi-Fi, catches everywhere.
Of the minuses:
1) the accommodation was terrible. We arrived at the hotel at 7 am. First, we were promised check-in at 8 am, then another 2 hours later, then they said at 12. They settled us after 2 pm. They could just warn us that check-in was after 2 pm (if the room was really occupied) and no one would have expected. We were just wasting our time. In the meantime, the Turks came and immediately settled in - magic.
2) we were placed in the block where the children's football team lived, and so were we. The first night we just did not sleep because of the noise( I had to change the room.
3) constant queues for dinner (they stood for 20-30 minutes. There were no queues for breakfast, we didn’t go for lunch.
4) there are not enough large buns in the water park, and of those that are, many need to be replaced, because they are quickly blown away and they are not allowed on the slides.
5) there is a small game room, plus it's free. But make it more comfortable, it will be more pleasant to be there.
6) probably our main claim to the administration and to the receptionist is very unfriendly and focused only on their local tourists. And it really feels. The potential of the hotel is huge, but I repeat once again, if you expect tourists from Ukraine, Russia or Belarus, then please change your attitude towards them. We are not very fastidious tourists, but this trip was just right, we wanted to relax, and not constantly solve some problems with the hotel.
Translated automatically from Russian. View original