Отель-катастрофа hotel disaster

What are the disadvantages faced:
- Most of the staff do not understand either Russian or English. If you want to ask something - prepare a Russian-Turkish translator
- in the hotel they will constantly run after you and offer boors. We've already been taken. Hamams are aggressively imposed 10 times a day in any part of the hotel and even on the beach. Moreover, the hotel issues towels right next to the spa, and every time you give / receive towels, you also get an offer to go to the hammam. When I was lying near the pool and asked for a rest, the hamamschik just twisted me. Disgusting.
- the room was not cleaned for 2 days even when there was a cleaning sign. A couple of times we noticed that the sign was turned over with the “do not disturb” side and the room was not cleaned. Removed only after the reception asked about it
- the story with slippers is the same - they brought it a couple of days after the reminders

- the dishes are washed without trying - the stains of old portions are clearly visible on the plates, on the glasses - old drinks. Once almost all the glasses were dirty and I dealt with this at the reception
- No teaspoons. Absolutely not. Nowhere. Despite the fact that the hotel always has some kind of desserts. As they say, either eat with your hands or with a fork / spoon that you just ate the main dishes with.
- wi-fi of terrible quality, slow and often lost signal
- the toilet in the room is poorly flushed (water rises high) - is about to clog
- the paper bucket cannot be opened with the foot pedal - you need to lift the lid by hand
- you can hear the neighbors flushing the water
- toilets on the street either without a lock, or with a lock that is about to fall off, the light is on motion sensors and turns off after 15 seconds. Not very convenient when you need to go to the toilet for a long time
- no holders for paper - it hangs either on a brush or on a clothes hanger
- dirty uncleaned women's toilets
- bars open at 10 and close at 6. Even if you ask for a cocktail at 9:58 - you will have to wait 2 minutes
- while cleaning the rooms from 10, but we knocked twice at 9 am
- when we ask for liquor at the bar, we are poured a third of a glass and after a series of requests, the maximum is topped up to half. Despite the fact that the liquor is clearly diluted
- a lot of flies fly in the restaurant, birds eat from plates, cats run around. Considering how the dishes are washed here, you can get infected with something.
- part of the umbrella on the beach is small and low, they are also tied with a tourniquet, which is cut off inaccurately and in some places sharp - my wife and I fought against them several times and my wife's forehead was scratched, and there are many people taller than ours
- there are gates perpendicular to the tennis court and it is possible to play tennis while someone is playing football. Also, the tennis court is located next to the road and is not fenced higher - you can easily knock the ball onto the road

- in the aquarium I saw either a twisted fish, or a fish with swelling. At the reception, I asked the person in charge of the aquarium to look - to which I was told that they did not deal with the aquarium and "the fish did not die, after all. " A day later, the hamamschik joked, “guys, the fish had a stomach ache, I shone a flashlight - everything went away. ” Those. not only does the staff discuss, it also allows them to make fun of customers in the face. The ethics and manners of some of the staff are lacking. At least I mostly noticed it behind hamams or just boors - they didn’t go far : D
- the bed is not double - they just put two different beds next to each other, in which the mattresses do not move completely and they are at different levels
- in the rooms some things are just glued on
- I saw in the photo that the tables are covered with a tablecloth, in fact there are no tablecloths
Unpleasant situation with the room and surcharge for sea view, which was not
We paid $100 extra for a sea view.
Upon arrival, we were settled on the second floor, where the trees blocked the whole view and the sea was not visible from the word at all.
We also saw a similar situation in the reviews of another family, which, in parallel with us, was put in the same position.
Paying extra $ 100 for a sea view, no sea is visible from the window.
This is a misrepresentation by the hotel and an act of fraud.
Also in this room we had thin walls, the room was opposite the elevator, the room had a dirty towel with brown stains as if it had been wiped, in general everything was worn out, the floors were stained and the bathtub was moldy.
Before the next paragraph, I will write that the hotel positions itself as a family hotel, but here, from 10 am to 12 am, music plays loudly and from 10 am to 12 am there is a disco.
In a family-run hotel where adults and children may want to sleep/rest at lunch and after 10, music plays loudly around the clock.
So.
Then we were moved a couple of floors up.
Of course there is no soundproofing.
Only cheap windows and a balcony door, which seems to be three-chamber, but useless.
The music was heard as if it was right in the room.
In the end, we were moved to a plus or minus tolerable room, although in it the disco in the evening is still perfectly audible, the walls are cracked and the bathtub is moldy
But this room does not overlook the sea and, of course, they did not want to return the difference to us, because "they themselves wished to move. "
That's the desire, apparently the motto of the hotel is "the desire of the client is the law. "

The hotel, after all the inconvenience caused, cannot even simply return $ 100 for a sea view, which in the end is not there, not to admit guilt and make at least some apologies.
conclusions
Until recently, they were looking for pluses, but for every plus there were 2-3 minuses
Maybe someday these shortcomings will be corrected, but for now this is the most disgusting service and I would not recommend perre la mer to anyone
Better pay extra or shift dates, but go to ulusoy kemer holiday club
There service is an order of magnitude higher and none of the above
This time the trip was unplanned and we decided to save money by going to perre la mer - we will not allow such stupidity again : D
Well, for the hotel, finally, I will write “take care of your customers - and they will take care of your business”
The hotel has everything to live up to 5 stars, but you need to recognize and work out the current mistakes, otherwise even after 10 years the award from TripAdvisor will hang only for 2012