хороший отель, но не убирают в номерах good hotel but rooms are not cleaned

We met with an exclamation at the reception: “Sorry, we don’t have rooms for you, ” and we booked a hotel two months in advance. After a skirmish, the numbers were found. After such a meeting, you will not want to go again, and even more so leave gratitude.
Unfortunately, the representative of the Anex tour, Kemran, does not respond to complaints at all, although the tour operator guarantees a rest at the hotel.
The rooms are rarely cleaned and of poor quality (although the dollar was left). The white furniture is beautiful, but dirty. I had to wipe the surfaces to spread things. The bed was changed once after an urgent request to change it and clean the room.
The hotel is very nice, the territory is well-groomed. The restaurant is clean and the food is delicious and varied. Waiters from Kyrgyzstan are friendly.
The pool is clean. The animators did a good job.