Реальный отзыв. Бюджетный отель, но администрация не решает вопросы туристов Real review. Budget hotel, but the administration does not solve the problems of tourists

Of course, we understood where we were going, looked at the reviews, but honestly we didn’t expect this . . On the plus side: the budget price, which includes All Inclusive, the hotel in Kemer itself, there is a pool and more or less normal rooms.
But more cons..
- very old rooms (the bathroom is all old, with a lot of plaque, lime and rust, the balconies in all rooms do not close, the air conditioner practically does not blow cold air and for 7 days they never cleaned or changed towels, only garbage)
- food, just not to starve (meat for 7 days was 2 times, 1 time cheap fish such as horse mackerel, there are soups, but terrible and that one salad with vegetables and rice, pasta) Of course, every day there were cakes and arbus with melon. But I lost 5 kg.
- very far from the sea, it's true. 25 minutes at a brisk pace, the bus is allowed once an hour, at lunch it is not available for 3 hours and after 18.00 it is also not available. walk to the sea by 50 degrees. the heat is unreal!!

- the most relish-ADMINISTRATION!!
of the pluses, they only smiled and really - everything . . they don’t solve a single question. they catastrophically don’t have rooms, they don’t want to delve into problems, they don’t want to solve either . . we arrived at the hotel at 4 in the morning with 3 small children, we were offered to sleep at the reception until 14.00 because there are absolutely no rooms and nowhere to accommodate us, there are no left-luggage offices , reception only. We, exhausted after 2 days of travel, spread out on the sofas of the Reception on inflatable pillows and tried to sleep. We begged the administration for 2 hours to give at least a bed, and now they miraculously gave 1 room until the morning for 5 people with 2 beds. Okay, we think everything happens and we are grateful for that. But 7 days have passed and we need to check out, we were asked at 12.00 with things to check out again at the reception, you can use the hotel, food and wait for the transfer to the airport at 23.00, i. e. 11 o'clock we are homeless! ! We think, okay, we knew where we arrived, we will endure and then the turn of events is the transfer of departure to 09 am the next day, that is, we have nowhere to live for a day already !!
The administration in the face of 2 women with a wide smile on their face answered "We don't have numbers, we don't know what to do, all questions are not for us, call the guide, etc. " , they say decide everything with the hotel, we have nothing to do with it! and here is a vicious circle! Again we begged the administration to put us somewhere at least for the night for a fee, but the female administrators with a wide smile answered laconicly - NO ROOM AND WE CAN'T HELP. DECIDE EVERYTHING YOURSELF! Well, I had to go wandering around myself, looking for a room in another hotel. Yes, we found a room in another hotel, rented for the night, after which we drank pills all evening to get away from such stress. We told the administration of our "beloved" hotel that we would not pick up our things yet, because at 4 in the morning we would arrive and go to the airport and then the answer was "IF SO, YOU ARE NOT OUR GUESTS ALREADY, TAKE BAGS AND YOU WON'T GET FOOD, ALL THE GOOD ".
We say that you promised to feed us until we leave, at least dinner, at least for the children, the answer is NO, CHECK OUT, WE CALLED A GUIDE, LET HE TAKE YOU FROM HERE!! ! call the guide, call the tour. to the "Join Up" operator and in the end we find out that no one called anyone and the hotel administration did not call anyone. As a result, like this, with a smile and indifference, with 3 children, they put us on the street to wait for a day for our flight and said that we would not come to them again ! ! Of course we will not come, we will now figure out who will compensate for the day in the new hotel, pills and dinners! Tourists read reviews before choosing a hotel, so as not to get into trouble like we did. Honestly: the sea, Turkey, everything is super, but the accommodation and our process of checking in and out crossed out everything, all positive emotions ! !