Отель не тянет на 5* The hotel does not pull on 5 *

Tour operator: Catttour, no questions asked, the guys are good, courteous, delicate, punctual and, most importantly, they don’t impose tours, they just offer and tell. At the meeting, they gave my daughter a balloon with a logo. In short, they do their job well.
Check-in: the reception was sent for dinner, after which they gave the key to room 2006. The room is on the first floor in a 2-storey building directly opposite the exit to the territory from the main building. At first, this confused us, people scurried back and forth past our room, we are in full view. But gradually we got used to it and calmed down) There was a smell of dampness in the room, all the clothes subsequently smelled of it. The room is small: 2-bed and 2-tier. Generally clean: bedding, towels, accessories, etc. in proper form. Turning off the air conditioner every night was an unpleasant surprise for us. Wake up in the morning sweaty from lack of air. Two nights before departure, it was completely turned off for us, it was impossible to be in the room. Calls to the reception and trips there - did not give a result, only promises. At the reception they said that we had a big problem and they are solving it. As a result, they hooked up the next evening at the request of the maid, who accidentally came to us to clean up the room. By the way, a very nice woman from Kyrgyzstan, looked at our suffering, told the manager and in 20 minutes it worked. Miracles). Reception can also be understood, there were a lot of people in the hotel.
Wi-Fi: extremely unstable, we can say that it was not there, of course, a lot of people came.

Restaurant: there seems to be a lot of food, but 1. almost everything is not tasty (sticky spaghetti, raw rice in porridge, spicy minced meat in peppers, powdered mashed potatoes, flavored turkey, dry chicken, fish with bones, tasteless sushi with sticky rice was served once inside), Stewed vegetables work well, but you don’t really eat them) 2. no beef, lamb at all. But in terms of pastries, pastries, cakes - just gorgeous and very tasty, apparently imported. Sweet cherries and watermelons are delicious, melons, peaches, plums, unripe apples. Separate respect to the attendants, well done guys smart, neat, kind, warmly congratulated the children on DR with a song, a cake and candles.
Territory: everything is in different places, there are no signs, if you don’t ask in life you won’t find it, finding the way to the beach reminded me of a detective story. Children's mini-club was found only on the 3rd day. At the reception they confidently said: "we don't have a kids club. " In the evening we heard children's songs, went into the amphitheater and found the teachers. The fitness center was discovered on the 5th day on the second floor of a detached building in the shade of trees. The pools are scattered, the entrance to them is only in one place, near which all the sunbeds are completely occupied. Snack bars are far from the pools and the beach, where drinks are poured there are no snacks. On water slides they save on water, the coccyx was beaten off, children with broken elbows and backs were crying. I advise you to ride on balloons.
Spa: we took 5 massages for $40, not to say that we are delighted, it will do. Alesya sits at the entrance, obsessively offering massages, praising the masseurs. It’s just that they don’t give out towels to the sauna, supposedly only for those who have procedures, by the way, it was there that I first encountered a ban, believing that everything was already paid for at 5 * UAI.
Not the first time in Turkey and not the first time in a 5* UAI hotel. But in this hotel, I realized that a lot depends on the generosity / greed of the owner of the establishment. Savings in this hotel is felt everywhere.