If you are considering this hotel and are now reading the reviews, I advise you not to spoil your vacation and look for another place to stay!!!!
To begin with, the name of the hotel already contains a specific such a fuck... because the Grand Lukullus Hotel is not a 4 * hotel, it is a 2 * hotel with a huge stretch of 3 * about this to you with a smile, as the hotel staff will tell us upon arrival . This hotel is part of the Botanik Hotel chain - that's exactly what it has 4 *, due to which, apparently, the Grand Lukullus Hotel was assigned its own 4 *.
We came to rest with a company of 6 people, we arrived in the evening, so we started to make out right away. As in any normal hotel, we expected that they would take us to the room, help us carry our things, but this service was not familiar to the hotel staff. They didn’t tell us where breakfast is held either, so in the morning we looked for ourselves and it would be better if we didn’t find it! The so-called "restaurant" is located in the basement right under the pool, in the middle of our vacation we saw that water was dripping from the ceiling (i. e. directly from the pool) onto food and the hotel staff did not bother at all! The food in this restaurant is disgusting, the dishes were dirty for all our claims about dirty dishes, we were told that it was not dirt, but stains after washing, I don’t know how they wash the dishes then if the white plates for soup were brown. Having learned from the locals where they themselves go to eat, we began to go to a cafe near the square. There is really good and tasty food there.
You will not see any animation in the hotel. During the day, even the pool manager Adam constantly turns down the music around the pool. The slide in the pool without scandals did not turn on at all. And when we still achieved that it was turned on, it worked for a maximum of an hour. From alcohol in the hotel was beer, vodka, crayfish, wine and gin. I don’t drink beer myself, but vacationers constantly complained that it was sour, and this, in principle, is not surprising in such a heat, because beer kegs are stored on their street.
The hammam does not work in this hotel, the elevator worked for the first two days, it takes 35 minutes to walk to the hotel’s beach, the rooms are not cleaned and no one will even bring you toilet paper, you have to go to the reception yourself. When on the fourth day we threw dirty towels on the floor and hung a sign on the door "please clean the room" the cleaner in front of our eyes just ignored it all. We turned to the hotel manager, they promised us that the room would be cleaned now. As a result, all the dirty towels were neatly folded in a pile and the bed was made for us, and the cleaning was over.
As for the hotel staff, this is a separate issue !!! ! The staff almost does not speak Russian and hardly understand English, you can only communicate with them through a Turkish translator. The only one who speaks Russian well is the receptionist Omar.
At the beginning of the vacation, our friends paid for the safe, they owed 14 dollars for the entire vacation, gave this Omar 20 dollars and he said that now there is no small money, he will change it and later return the change. As a result, the guys could not return these 6 dollars for several days, the person laughed off and said, "your money flew away, there is no money" or pretended that he had no time to talk with them, and this continued until we crowded up to the reception and they began to demand a refund right now, this hotel employee lost his temper and started yelling that we were rednecks and squeezed some 6 dollars! Of course, we returned the money, but we were shocked by such rudeness, and as we later learned, there were still flowers.
Further worse, our communication with the staff of the Grand Lukullus Hotel "4 *" continued, this employee Omar drank every night at the reception with his friends, danced lezginka and let complete strangers into the hotel. On one of these nights, we were pretty tired of such an antics by the staff and we filmed them on the phone, and in the morning we went to the manager, showed the video and asked the question "why does he allow his subordinates to arrange such a thing in the hotel. " Why did this information that we filmed a video reach the very receptionist Omar. And he flew up to our company with mats, threatening us that we would have problems and now we better not go out into the street, that his brothers would drive up and deal with us. This whole situation took place on mats and raised voices in front of the hotel manager Adam and other vacationers. After everything, we said that we would immediately call the embassy and this was a good thing for them, they began to ask us not to do this, and then the manager apologized for his employee.
We consider this behavior of the staff unacceptable, no matter how many stars the hotel has!
In general, not a hotel, but some kind of hangout. Thank God this vacation is over, we returned alive and THANK YOU for that!
To begin with, the name of the hotel already contains a specific such a fuck... because the Grand Lukullus Hotel is not a 4 * hotel, it is a 2 * hotel with a huge stretch of 3 * about this to you with a smile, as the hotel staff will tell us upon arrival . This hotel is part of the Botanik Hotel chain - that's exactly what it has 4 *, due to which, apparently, the Grand Lukullus Hotel was assigned its own 4 *.
We came to rest with a company of 6 people, we arrived in the evening, so we started to make out right away. As in any normal hotel, we expected that they would take us to the room, help us carry our things, but this service was not familiar to the hotel staff. They didn’t tell us where breakfast is held either, so in the morning we looked for ourselves and it would be better if we didn’t find it! The so-called "restaurant" is located in the basement right under the pool, in the middle of our vacation we saw that water was dripping from the ceiling (i. e. directly from the pool) onto food and the hotel staff did not bother at all! The food in this restaurant is disgusting, the dishes were dirty for all our claims about dirty dishes, we were told that it was not dirt, but stains after washing, I don’t know how they wash the dishes then if the white plates for soup were brown. Having learned from the locals where they themselves go to eat, we began to go to a cafe near the square. There is really good and tasty food there.
You will not see any animation in the hotel. During the day, even the pool manager Adam constantly turns down the music around the pool. The slide in the pool without scandals did not turn on at all. And when we still achieved that it was turned on, it worked for a maximum of an hour. From alcohol in the hotel was beer, vodka, crayfish, wine and gin. I don’t drink beer myself, but vacationers constantly complained that it was sour, and this, in principle, is not surprising in such a heat, because beer kegs are stored on their street.
The hammam does not work in this hotel, the elevator worked for the first two days, it takes 35 minutes to walk to the hotel’s beach, the rooms are not cleaned and no one will even bring you toilet paper, you have to go to the reception yourself. When on the fourth day we threw dirty towels on the floor and hung a sign on the door "please clean the room" the cleaner in front of our eyes just ignored it all. We turned to the hotel manager, they promised us that the room would be cleaned now. As a result, all the dirty towels were neatly folded in a pile and the bed was made for us, and the cleaning was over.
As for the hotel staff, this is a separate issue !!! ! The staff almost does not speak Russian and hardly understand English, you can only communicate with them through a Turkish translator. The only one who speaks Russian well is the receptionist Omar.
At the beginning of the vacation, our friends paid for the safe, they owed 14 dollars for the entire vacation, gave this Omar 20 dollars and he said that now there is no small money, he will change it and later return the change. As a result, the guys could not return these 6 dollars for several days, the person laughed off and said, "your money flew away, there is no money" or pretended that he had no time to talk with them, and this continued until we crowded up to the reception and they began to demand a refund right now, this hotel employee lost his temper and started yelling that we were rednecks and squeezed some 6 dollars! Of course, we returned the money, but we were shocked by such rudeness, and as we later learned, there were still flowers.
Further worse, our communication with the staff of the Grand Lukullus Hotel "4 *" continued, this employee Omar drank every night at the reception with his friends, danced lezginka and let complete strangers into the hotel. On one of these nights, we were pretty tired of such an antics by the staff and we filmed them on the phone, and in the morning we went to the manager, showed the video and asked the question "why does he allow his subordinates to arrange such a thing in the hotel. " Why did this information that we filmed a video reach the very receptionist Omar. And he flew up to our company with mats, threatening us that we would have problems and now we better not go out into the street, that his brothers would drive up and deal with us. This whole situation took place on mats and raised voices in front of the hotel manager Adam and other vacationers. After everything, we said that we would immediately call the embassy and this was a good thing for them, they began to ask us not to do this, and then the manager apologized for his employee.
We consider this behavior of the staff unacceptable, no matter how many stars the hotel has!
In general, not a hotel, but some kind of hangout. Thank God this vacation is over, we returned alive and THANK YOU for that!
Translated automatically from Russian. View original
Comments (2)
leave a comment
Show other comments …